Chatisto

Chatisto is an AI customer support agent designed for small teams. It works by first learning about your specific business—you feed it your website content, help documents, PDFs, and policy pages. Once trained, it can answer customer questions via web chat or email 24 hours a day, using only the information you've provided to avoid making up incorrect answers. The system is built to handle the predictable, repetitive questions that often clog support queues, like inquiries about refund policies, shipping times, or basic product features.

What sets Chatisto apart is its focus on blending AI with human support. It doesn't try to replace your team. Instead, it acts as a first line of defense. The platform includes a visual, no-code builder where you can design conversation flows for common scenarios, like onboarding or lead qualification. When a question becomes too complex or a customer requests human help, the conversation is handed off seamlessly to a team member within a unified inbox that combines chat and email threads. Your team gets the full chat history, so there's no context switching.

The tool is best for small businesses, e-commerce stores, or SaaS companies that need to offer consistent support but don't have the budget for a large, round-the-clock team. It helps these teams capture leads and answer questions at all hours, reduce repetitive work for human agents, and maintain a single view of all customer conversations whether they start on the website, in an email, or through an integrated platform like Slack.