Propio

Propio is a language services company that connects organizations with professional interpreters and translators. It offers four main services: over-the-phone interpreting for immediate needs, video-remote interpreting for visual communication, on-site interpretation for in-person meetings, and document translation for written materials. The service supports over 300 languages and is available around the clock. The company has been operating for over 30 years and handles more than 670 million minutes of interpretation annually.

The service is built on a network of more than 20,000 interpreters who are vetted and trained to adhere to industry standards like HIPAA and FERPA. Propio provides a technology platform called Propio ONE for video calls and integrates with common web conferencing tools. For management, it offers Propio Analytics for real-time reporting and a system called Workforce OS for scheduling on-site interpreters. The focus is on combining human expertise with reliable technology to ensure accurate communication.

Propio is used primarily by healthcare providers, legal offices, and government agencies where clear communication is critical. A clinic, for example, might use the phone service for urgent patient consultations, while a court would use on-site interpreters for legal proceedings. The tool is for organizations that need to serve a multilingual clientele without language barriers causing misunderstandings or delays.