Plum Voice
Enterprise voice and text communication platform with IVR, conversational AI, chatbots, and SMS tools.
| What is it | Enterprise voice and text communication platform with IVR, conversational AI, chatbots, and SMS tools. |
|---|---|
| Pricing | Unknown |
| Platform | Web Application |
| API | Yes |
| Best for | automating customer account inquiries, processing secure payments over the phone |
| Domain registered | 2002 |
Data updated Aug. 1, 2026
What does Plum Voice do?
Plum Voice is an enterprise communication platform that provides voice and text solutions for businesses. It offers interactive voice response (IVR) systems, conversational AI, chatbots, and SMS messaging tools that help companies automate customer interactions. The platform handles various communication needs from basic account inquiries to secure payment processing.
The platform stands out with its low-code programmable environment that simplifies dialog creation, along with robust security controls for conversational AI systems. It includes pre-built templates and modules for quick deployment, and maintains platform-wide certifications for PCI, SOC2, and other compliance standards. The system supports both voice and text channels, allowing businesses to communicate with customers through their preferred method.
Plum Voice primarily serves enterprise clients in financial services, healthcare, insurance, and government sectors. It's particularly valuable for organizations that need to handle high volumes of customer inquiries, process secure transactions over the phone, or automate routine communications like appointment reminders and payment notifications. The platform helps these businesses improve cost efficiency while maintaining customer satisfaction through reliable automated interactions.
Key features
What makes it stand outWho is Plum Voice for?
Who benefits most from this toolTrust & presence
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