Cyft.ai

Cyft is an AI assistant built specifically for Managed Service Provider (MSP) help desks. It tackles a common, costly problem: technicians spending up to an hour a day typing up notes and logging time after customer support calls. Instead of relying on memory and guesswork, Cyft captures what happens during a support session in real time. It listens to the call, reads the tech's screen using OCR, and watches their keystrokes. When the call ends, it automatically drafts a detailed internal note and a time entry directly in the PSA system, ready for the tech to review and approve in seconds.

The tool stands out because of its deep integration and context awareness. It's not just a meeting recorder. A small 'pod' installed in ConnectWise (with AutoTask and others coming) knows exactly which ticket a tech is working on the moment they open it. The desktop app can auto-detect when a call starts via microphone monitoring, so techs don't have to remember to hit record. It structures all the captured audio, screen data, and actions into the specific format your PSA needs for proper documentation, billing, and handoffs.

This tool is a direct fit for MSP owners, service managers, and their technical staff. The primary user is the frontline technician who wants to stop administrative typing and focus on solving problems. For management, the real-world use cases are powerful: recovering billable time that was previously lost to manual entry, creating accurate time logs for billing and margin reporting, building a searchable knowledge base from actual resolutions, and ensuring consistent documentation for smoother ticket handoffs and more defensible client reviews.