Clinic Wise - Covetrus

Clinic Wise - Covetrus is a veterinary booking and automation platform designed to reduce the admin burden on busy veterinary teams. It combines 24/7 online booking with digital intake forms, appointment reminders, automated review collection, and an AI-powered digital assistant. The platform aims to handle repetitive tasks so that veterinary staff can spend more time on patient care. It integrates with existing practice management software, so clinics don't need to replace their current systems. Over 1,500 veterinary professionals use it, and the company reports more than 240,000 admin hours saved per year across its user base.

The way Clinic Wise - Covetrus works is straightforward. Clients book appointments online through the clinic's website, and the system automatically sends confirmations and reminders to reduce no-shows. Digital forms replace paper intake and post-appointment questionnaires. The AI assistant lives on the clinic's website, is trained on the clinic's own content, and can answer client questions outside of business hours. The platform also handles client engagement by automating review requests and follow-ups. Everything connects with the clinic's existing practice information management system (PIMS) to avoid duplicate data entry and workflow disruption.

This tool is built for veterinary clinics, hospitals, and practice managers who want to cut down on phone interruptions, paperwork, and manual follow-ups. The main use cases are reducing administrative workload, capturing after-hours bookings (nearly half of bookings happen outside business hours, according to the company), and streamlining client communication. The platform supports clinics in New Zealand, the United Kingdom, the United States, and Australia.