Netcall

Netcall is an AI-powered platform that helps organizations automate processes, build applications, and manage customer interactions from a single system. It combines low-code development, robotic process automation (RPA), and contact centre tools with AI assistance to reduce manual work and improve service delivery. The platform is designed for teams that want to move faster without replacing their existing technology stack.

The platform, called Liberty, lets users create workflows, map processes, and deploy chatbots or self-service options. AI assists by suggesting automations, routing customer queries, and handling repetitive tasks. Netcall also offers a cloud contact centre solution that blends automated responses with human support. The low-code tools mean non-technical staff can build apps and automate processes without writing code. Process mapping features help teams visualize bottlenecks and track improvements.

Netcall is used by councils, insurers, healthcare trusts, and transport authorities to cut costs and speed up service delivery. Typical use cases include automating claims handling, simplifying patient communications, and managing citizen inquiries. The platform is especially useful for organizations that need to do more with fewer resources, as it reduces manual effort and connects disparate systems without requiring a full IT overhaul.