Aircall
AI-powered business phone system with live call coaching, automated workflows, and 24/7 AI agents for customer support.
| What is it | AI-powered business phone system with live call coaching, automated workflows, and 24/7 AI agents for customer support. |
|---|---|
| Pricing | Freemium — from €30/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | Integrately, Make, Workato, Zapier |
| Best for | Handling high volumes of customer service calls with AI assistance, Providing real-time coaching to improve agent performance |
| Domain registered | 2013 |
Data updated Aug. 1, 2026
What does Aircall do?
Aircall is a cloud-based phone system designed for businesses, integrating voice calls, SMS, and messaging into a single platform. It functions as a modern alternative to traditional business phone lines, allowing teams to make and receive calls from any device. The core system includes features like a shared inbox for team collaboration, call routing, and native integrations with popular CRM and help desk tools like Salesforce, HubSpot, and Zendesk, which automatically sync customer data and conversation history.
What sets Aircall apart is its deep integration of AI across three levels of support. AI Assistants work alongside human agents during live calls, providing real-time transcription, sentiment analysis, and suggested responses. They also handle post-call tasks like updating CRM records automatically. For fully automated service, AI Agents can answer calls 24/7, resolve routine inquiries independently, and escalate more complex issues to human agents with the full context of the interaction. The platform emphasizes enterprise-grade call quality and a unified workspace to keep all customer interactions connected.
This tool is a strong fit for sales and customer support teams in small to large businesses that handle a high volume of customer calls. It helps sales teams collaborate on leads and log activities directly into their CRM. Customer service teams benefit from the AI-powered insights and coaching to improve call quality and efficiency. Companies looking to offer after-hours support or manage call spikes without expanding their team will find the AI Agent functionality particularly useful for handling routine queries.
Key features
What makes it stand outWho is Aircall for?
Who benefits most from this toolPricing
Essentials
- 250+ integrations and API access
- Unlimited inbound calls (toll-free excluded)
- IVR, call recording, and click-to-dial
- 1000 outbound mins / user / month domestic**
- Send and receive SMS and MMS***
- Softphone for desktop, Android, iOS
- Unlimited simultaneous outbound calls
- 50 free AI Voice Agent minutes per account, per month, with 100 additional minutes at sign-up
Professional
Everything in Essentials, plus:
- Unlimited outbound calls domestic** (landline and mobile)
- Salesforce CTI integration
- Mandatory call tagging
- Advanced analytics and live monitoring
- Advanced support features including smart routing, and manual and automated queue call back
- Advanced sales features including Power Dialer & Voicemail Drop
- All AI Assist features included
- 50 free AI Voice Agent minutes per account, per month, with 100 additional minutes at sign-up
Custom
Everything in Professional, plus:
- Unlimited calls worldwide*
- Custom onboarding
- Access to API developer support
- Service-level agreement (SLA)
- Single sign-on*
- All AI Assist features included
- 50 free AI Voice Agent minutes per account, per month, with 100 additional minutes at sign-up
Trust & presence
Gallery
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