ProProfs Knowledge Base
AI knowledge base software that automatically writes articles, answers customer questions, and reduces support tickets by 80%
| What is it | AI knowledge base software that automatically writes articles, answers customer questions, and reduces support tickets by 80% |
|---|---|
| Pricing | Freemium — from $49/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | creating a self-service help center that answers customer questions automatically, building internal knowledge bases for employee onboarding and IT support |
| Domain registered | 2021 |
Data updated Aug. 1, 2026
What does ProProfs Knowledge Base do?
ProProfs Knowledge Base is an AI-powered documentation platform that helps companies create and manage help content. It can write articles from scratch, answer user questions with a single synthesized response, and even translate content into multiple languages. The tool is designed to reduce the volume of support tickets by enabling customers and employees to find answers themselves, cutting ticket volume by as much as 80% according to the company.
The platform stands out for its range of AI features that go beyond simple search. The AI Writer generates full help articles from just a topic or brief, and you can ask it to refine or simplify sections on the fly. AI Search doesn't just return a list of links—it reads the entire knowledge base and gives one clear answer. Other smart touches include automatic translation that keeps tone and formatting intact, AI Insights that flag knowledge gaps and broken links, and a Guide Creator that records your screen actions and turns them into step-by-step tutorials. There's also an AI Style Guide so the tool writes consistently in your brand voice, and AI SEO optimization to help your content get found in search engines.
This tool is a natural fit for support teams looking to cut ticket costs and improve self-service, product teams that need to ship user manuals as fast as they ship software, and HR or IT departments building internal knowledge bases for employees. Because it's marketed as free with all features included (no credit card required), it's an easy starting point for teams of any size to experiment with AI-assisted documentation.
Key features
What makes it stand outWho is ProProfs Knowledge Base for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFREE PLAN
- 25 pages
- 1 author
- Unlimited Knowledge Base
- Unlimited Public Views
- Homepage Builder
- Brand & Design
- Templates
- Mobile & Tablet
- Language Localization
- Help Widget
- Revision History
- Version Control
- Advanced Editor
- Conditional Content
- Reports & Analytics
- Vault
- Ticket Forms & Deflector
- Private Sites
- Workflow & Comments
- Tooltips, Lightboxes & Pop-ups
- Merge Tags & Content Snippets
- Roles & Permissions
- API, SSO, SAML, JWT
- Third-Party Integrations
Essentials
- 300 pages
- 1 sites
- 1 Site
- 300 Pages
- AI Writer
- AI Search
- AI Tone, Grammar & Spelling
- AI Prompts & Summaries
- AI Translation
- AI Import (URL & Documents)
- AI SEO
- Word, PDF & PPT Import
- Video, Images & Text
- TOC & Keyword Index
- Callouts & Toggles
- Revision History & Vault
- Links & File Manager
- API Documentation
- Custom Fonts & Themes
- Homepage Builder
- 25+ Templates
- Custom CSS & HTML
- Keyword & Advanced Search
- Bing Webmaster Tools
- Google Analytics
- Comments, Feedback & Ratings
- Ticket Form
- Article Performance
- Search Trends & Gaps
- GDPR & SSL Compliance
Business
Everything in Essentials, plus:
- unlimited pages
- 3 sites
- 3 Sites
- Unlimited Pages
- AI Auto-Tagging
- Article Recommendations
- Help Widget
- Conditional Content
- Tooltips, Lightboxes & Pop-ups
- Workflow & Comments
- Roles & Permissions
- Audit Logs
- IP Restriction
- API, SSO, SAML, JWT
- Third-Party Integrations
- Multilingual Support
- Private Sites
- Product Update Notes
- Feedback & Ratings
- Custom Reports & Analytics
- CSS & Script Injection
- Multiple Authors
- Bulk Import
- Dedicated Success Manager
- 24/7 Email & Chat Support
- Phone Support
- 99.9% Uptime SLA
Trust & presence
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