Keeping

Keeping is a Chrome extension that turns Gmail into a shared inbox and help desk for teams. It lets you manage group email addresses like support@ or info@ directly inside Gmail, without needing a separate login or platform. You can assign incoming emails to specific team members, see who's working on what, and ensure every customer request gets a response. The goal is to bring help desk functionality into the email client your team already uses.

The tool adds a layer of organization on top of Gmail. Key features include collision detection, which shows when a teammate is already replying to prevent duplicates, and the ability to leave internal notes on emails. Teams can create shared response templates for common questions and use tags to categorize requests. It also provides basic analytics on response times to help identify bottlenecks. Installation is a one-click process for the Chrome extension, and it works with Google Workspace accounts.

Keeping is built for small to medium-sized teams that handle customer or internal support via email but want to avoid the complexity and cost of a full-scale help desk system. It's a practical fit for customer support teams, HR departments managing employee inquiries, or any business that uses a shared Gmail inbox and needs better visibility and accountability. The tool keeps the workflow in a familiar environment, which reduces training time and helps teams get organized quickly.