CliniQueue

CliniQueue is a specialized tool for healthcare support teams. It reads incoming helpdesk tickets and uses AI to sort them into eight distinct, clinically relevant categories. These aren't generic labels like 'billing question' but specific ones such as 'Clinical Urgency', 'PHI Exposure', and 'EHR Integration'. As it classifies, it also scans for potential Protected Health Information (PHI) risks and compliance issues, flagging them immediately so they can be treated as potential breaches, not just support tickets.

The system works by connecting to your existing helpdesk software—like Zendesk or Freshdesk—through a single webhook. You send a ticket in a POST request, and CliniQueue returns structured JSON with the classification and any risk flags in milliseconds. A core part of its design is a zero-retention architecture; the actual ticket text is processed and then discarded, with only metadata kept for audit logs. This, along with a Business Associate Agreement included on every plan, is built for HIPAA compliance from the ground up.

This tool is for healthcare technology companies and support operations that handle a high volume of clinical and administrative tickets. It helps ensure a physician locked out mid-appointment gets fast-tracked to IT, a potential data breach alert goes straight to security, and simple how-to questions are routed to customer success instead of clogging up engineering queues. The result is faster, more accurate routing that reduces operational risk and lets specialized teams focus on what they do best.