Making Chatbots
Tutorials and open-source projects for Genesys Cloud chatbots, AI agents, and contact center automation
| What is it | Tutorials and open-source projects for Genesys Cloud chatbots, AI agents, and contact center automation |
|---|---|
| Pricing | Unknown |
| Platform | Web Application |
| Works with | n8n |
| Best for | learning to integrate AI agents with Genesys Cloud, automating contact center workflows with open-source tools |
| Domain registered | 2023 |
Data updated Aug. 1, 2026
What does Making Chatbots do?
Making Chatbots is a Substack publication by Lucas Woodward that shares practical solutions for improving contact centers. It covers topics like AI chatbot integration, workflow automation, and real-time voice and video agents. The blog focuses heavily on Genesys Cloud, with articles that walk through building automated tests, connecting AI models like Claude and Gemini Live, and creating open-source tools such as an n8n community node.
Each post combines technical depth with real-world examples, helping readers understand how to implement features like live call transcription, Slack alerts for flow changes, and CX as Code. The author shares code snippets, configuration steps, and lessons learned from hands-on experimentation. The content is written for developers and engineers who work with contact center platforms and want to introduce AI capabilities without resorting to marketing fluff.
The primary audience is contact center professionals and developers who need to build, test, or optimize chatbot systems. The blog is especially useful for anyone using Genesys Cloud who wants to connect it to external AI services or automate repetitive tasks. Instead of abstract advice, Making Chatbots delivers concrete tutorials and open-source projects that can be directly applied to real-world contact center problems.
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