Totango
Customer success platform that uses AI to predict churn, find expansion opportunities, and automate workflows
| What is it | Customer success platform that uses AI to predict churn, find expansion opportunities, and automate workflows |
|---|---|
| Pricing | Contact for Pricing |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | n8n |
| Best for | predicting and reducing customer churn, identifying upselling and cross-selling opportunities |
| Domain registered | 2005 |
Data updated Aug. 1, 2026
What does Totango do?
Totango is a customer success platform built for companies that want to turn customer outcomes into revenue growth. It combines customer management software with predictive revenue intelligence and a structured Value Methodology. The platform helps post-sales teams – customer success managers, account managers, and sales leaders – track customer health, manage renewals, and spot opportunities to expand accounts. Totango claims to be a top choice for enterprises transitioning to a customer-led growth model, according to Forrester.
The platform stands out with its AI churn intelligence, which predicts which customers are at risk and highlights expansion opportunities early. It includes pre-built integrated frameworks that let teams implement new strategies quickly without starting from scratch. Totango also offers data integrations with popular tools like Salesforce, HubSpot, Zendesk, Slack, and Zapier, so customer data stays in one place. Intelligent workflow automation handles repetitive tasks, freeing up time for high-value interactions. The system provides customizable dashboards and reporting to monitor key metrics like customer health scores, renewal rates, and net revenue retention.
Totango is best suited for B2B companies with recurring revenue models, especially those with large customer bases that need scalable success operations. Customer success managers will use it to manage hundreds of accounts efficiently, while sales teams can leverage the intelligence to prioritize upsell conversations. The platform also includes a community hub with best practices and methodology guides, making it a good fit for organizations building or refining their customer success function. If your goal is to reduce churn, increase expansion revenue, and align your team around customer value, Totango is worth a look.
Key features
What makes it stand outWho is Totango for?
Who benefits most from this toolPricing
Enterprise
- 10 practitioner seats
- 2,000 customer accounts
- 5 teams
- Enterprise Customer Success Manager
Premier
- 20 practitioner seats
- 3 viewer seats
- 10,000 customer accounts
- Unlimited teams
- 1 development instance
- Dedicated account team
Standard AI models
- Platform access
- Standard model for risk detection
- Standard key moment tracking
- One bi-directional CRM/CSP integration
- Slack and email alerts
- 3 customer tiers (segments)
Custom AI models
Everything in Standard AI models, plus:
- One custom model
- Integrations
- SSO
- Customer CRM objects
- 6-month model evaluation
Growth
- 2,500 customer accounts
- Up to 5 Salesforce custom objects
- Customer goal tracking
- Playbook designer
- Expansion signals
- Limited integrations
Trust & presence
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