Toum AI

Toum AI is a multilingual voice AI platform that lets businesses build, deploy, and manage voice agents for customer conversations. It handles inbound and outbound calls, supports multiple languages and dialects, and provides tools for speech-to-text, text-to-speech, and conversation analytics. The platform is designed for companies that need voice AI that works across different markets and cultures.

The platform offers three main products: AnalytiCX for monitoring 100% of calls automatically and surfacing quality issues, AgentiCX for building autonomous voice agents that handle conversations from lead qualification to post-sale support, and an SDK that adds native voice interaction to any app. Toum AI can be deployed on cloud, on-premise, or fully on-device, and integrates with Salesforce, Genesys, Avaya, and over 30 other platforms. It also includes enterprise-grade security features like end-to-end encryption and automatic PII removal.

Toum AI is best suited for customer experience teams, contact center managers, and developers who need voice AI that works across languages and dialects. It is useful for automating customer support, monitoring call quality and compliance, and building custom voice-enabled applications. The platform is particularly relevant for companies operating in multilingual markets where standard voice AI tools may not support local languages.