Smith.ai
AI receptionist service that answers calls, qualifies leads, and schedules appointments 24/7 with human backup
| What is it | AI receptionist service that answers calls, qualifies leads, and schedules appointments 24/7 with human backup |
|---|---|
| Pricing | Paid — from $95/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Zapier |
| Best for | handling after-hours customer calls, qualifying sales leads from incoming calls |
| Domain registered | 2017 |
Data updated Aug. 1, 2026
What does Smith.ai do?
Smith.ai provides a hybrid AI and human receptionist service that answers your business phone calls 24/7. The system uses artificial intelligence to handle initial call screening, answering basic questions, and collecting essential information from callers. It can qualify leads, schedule appointments, and handle common customer inquiries using natural language processing. What makes Smith.ai stand out is its seamless handoff capability – when a call requires human intervention, it instantly transfers to a live agent who has all the context from the AI conversation. This ensures no call goes unanswered while maintaining a professional, personalized experience. The service offers custom call flows tailored to specific industries like plumbing, legal services, IT support, and cleaning businesses, with features like appointment fee acceptance, service area qualification, and CRM integration. Small to medium-sized businesses benefit most from Smith.ai, particularly those that receive frequent customer calls but don't have the resources for a full-time receptionist. Law firms use it to screen potential clients and schedule consultations, while service businesses rely on it to capture leads after hours and book appointments without missing opportunities. It's especially valuable for businesses that need professional call handling during nights, weekends, or peak call volumes.
Key features
What makes it stand outWho is Smith.ai for?
Who benefits most from this toolPricing
Starter
- 50 calls
- 2.4 overage rate per call
- 50 calls included
- Overage: $2.40/call over 50
- Lead screening, qualification & intake
- Rich business insights in your dashboard
- No setup fees
- No annual contracts
- No hidden fees
Basic
- 150 calls
- 2.3 overage rate per call
- 150 calls included
- Overage: $2.30/call over 150
- Lead screening, qualification & intake
- Rich business insights in your dashboard
- No setup fees
- No annual contracts
- No hidden fees
Pro
- 500 calls
- 2.1 overage rate per call
- 500 calls included
- Overage: $2.10/call over 500
- Lead screening, qualification & intake
- Rich business insights in your dashboard
- No setup fees
- No annual contracts
- No hidden fees
Enterprise
- Custom call volume
- Price adjusted based on your needs
- Lead screening, qualification & intake
- Rich business insights in your dashboard
- No setup fees
- No annual contracts
- No hidden fees
Trust & presence
Gallery
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