Responso
AI-powered customer service hub for e-commerce — centralize messages from all platforms and automate responses to handle 10x more inquiries.
| What is it | AI-powered customer service hub for e-commerce — centralize messages from all platforms and automate responses to handle 10x more inquiries. |
|---|---|
| Pricing | Freemium — from $39/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | managing customer inquiries across multiple sales channels, automating responses to common questions and return requests |
| Domain registered | 2010 |
Data updated Aug. 1, 2026
What does Responso do?
Responso is a dedicated customer service platform designed specifically for e-commerce businesses. It acts as a central communication hub that pulls in customer messages from all your sales channels—including marketplaces like Amazon, eBay, and Shopify, email inboxes like Gmail, and various e-commerce platforms—into one unified dashboard. This eliminates the need to constantly switch between different apps and websites to manage customer inquiries, returns, and complaints.
The platform stands out through its deep e-commerce integrations and powerful automation features. It uses ChatGPT-4 to help craft context-aware responses, suggests replies based on order details, and can improve your writing. Key features include an Intelligent Autoresponder with over 20 conditions for setting up automatic replies, automated workflows for routing messages to specific team members, and online return forms to streamline the complaints process. It also provides detailed statistics on response times, inquiry volumes, and return rates.
This tool benefits e-commerce businesses of all sizes that sell across multiple platforms. It's particularly valuable for teams overwhelmed by customer message volume, those struggling to maintain good response time metrics on marketplaces, and businesses looking to scale their customer support without proportionally increasing staff. Real-world use cases include managing Black Friday message rushes, automatically handling common return requests, and ensuring 24/7 response coverage even outside business hours.
Key features
What makes it stand outWho is Responso for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 2GB storage space
- 1 autoresponders
- 25 AI support messages
- 1 automated workflows
- once every 2 hours message sync frequency
- 3 weeks customer conversation history
- 25 sending messages from responso
- Selected integrations only
- Autoresponders: 1
- Automated workflows: 1
- Sending messages from Responso: 25 per month
- Customer conversation history: 3 weeks
- Message sync once every 2 hours
- Storage space: 2GB
- AI support: 25 messages per month
- Number of tickets: unlimited
- Order details preview in ticket
Standard
- 10 GB storage space
- 60 AI support messages
- All integrations
- Autoresponders: Unlimited
- Automated workflows: Unlimited
- Sending messages from Responso: Unlimited
- Customer conversation history: Unlimited
- Message sync with no delay
- Storage space: 10 GB
- AI support: 60 messages per month
- Number of tickets: unlimited
- Chat for your website
- Reviews
- Allegro returns and complaints
- Privileges
- Technical support
Professional
Everything in Standard, plus:
- 30 GB storage space
- 300 AI support messages
- API access
- Quarterly account audit
- Storage space: 30 GB
- AI support: 300 messages per month
Enterprise
Everything in Professional, plus:
- Custom limit storage space
- Custom limit AI support messages
- Priority technical support
- Dedicated Client Success Specialist
- On-demand account audit
- Storage space: Custom limit
- AI support: Custom limit
Trust & presence
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