Dialpad
AI-powered unified communications platform with contact center, sales tools, and autonomous AI agents.
| What is it | AI-powered unified communications platform with contact center, sales tools, and autonomous AI agents. |
|---|---|
| Pricing | Paid — from $15/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | Integrately, Make, Zapier |
| Best for | handling customer support inquiries, managing outbound sales calls |
| Domain registered | 1999 |
Data updated Aug. 1, 2026
What does Dialpad do?
Dialpad is an AI-powered unified communications platform that combines contact center capabilities, sales tools, and business communications in one system. It provides voice, video, messaging, and AI features designed to help businesses communicate more effectively with customers and internally.
The platform uses artificial intelligence to deliver real-time insights during customer interactions, automatically transcribe meetings, and suggest responses. Its standout feature is autonomous AI agents that can handle complex workflows like processing refunds or scheduling appointments without human intervention. The system integrates with popular business tools like Salesforce, Zendesk, and Microsoft Teams.
Customer service teams benefit from AI-powered contact center features that help agents resolve issues faster. Sales teams use the platform's AI insights to improve call performance and close more deals. Enterprises appreciate the platform's security features, including HIPAA compliance and SOC 2 certification, making it suitable for regulated industries.
Key features
What makes it stand outWho is Dialpad for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardStandard
- Connect with HD calls and meetings
- Stay focused with real-time transcripts and instant call summaries
Pro
Everything in Standard, plus:
- Stay in flow with key CRM integrations
- Get help with 24/7 customer support
Enterprise
Everything in Pro, plus:
- Provide secure access with SSO
- Easily manage user access controls
- Expand with unlimited office locations
Trust & presence
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