Unbabel

Unbabel is a Language Operations Platform that combines AI-powered machine translation with optional human review. It helps businesses translate customer support tickets, marketing content, and other communications into multiple languages without sacrificing quality or blowing the budget. The platform is designed to handle high volumes of translations while giving you control over speed, cost, and accuracy.

The system works by first running translations through its AI engine, which handles most routine content automatically. When you need higher quality — for sensitive customer replies or legal documents — you can route translations to human editors. Unbabel's AI quality estimation scores every translation in real time, so you can see exactly how each one ranks and decide where to optimize. It integrates directly with tools like Zendesk, Salesforce, and Intercom, meaning your team doesn't have to switch apps to get translations done.

Customer support teams and global enterprises benefit most from Unbabel. Real-world use cases include scaling multilingual support without hiring more agents, reducing translation costs by up to 60%, and improving first response times. Companies like Adidas, Patagonia, and Skyscanner use it to serve customers in dozens of languages while keeping quality consistent.