Canny Autopilot
Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. Helping teams listen to their users to build better products. Feedback is the breakfast of champions.
| What is it | Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. Helping teams listen to their users to build better products. Feedback is the breakfast of champions. |
|---|---|
| Pricing | Freemium |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | Zapier |
| Best for | organizing user feature requests, building product roadmaps |
| Domain registered | 2017 |
Data updated Aug. 1, 2026
What does Canny Autopilot do?
Canny is a comprehensive customer feedback management platform that helps product teams collect, organize, and act on user feedback. It centralizes feature requests from various sources like support conversations, feedback portals, and integrated tools, then uses AI to automatically deduplicate and categorize this input. The platform provides a single source of truth for all customer suggestions, making it easy to quantify demand and understand what users really want.
The standout feature is Canny Autopilot, which uses AI to automate manual feedback tasks. It automatically captures and deduplicates feedback from customer conversations, generates smart replies to ask clarifying questions, and provides instant summaries of lengthy feedback threads. The platform also offers customizable prioritization formulas that score feature requests based on impact, effort, and even syncs with CRM tools to factor in customer revenue data.
This tool is ideal for product managers, customer success teams, and growing companies that need to systematically manage user feedback. Real-world use cases include reducing support inbox volume by 20%, using customer requests to win deals during sales conversations, and creating public roadmaps that keep users engaged with product development progress.
Key features
What makes it stand outWho is Canny Autopilot for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 5 managers
- 1 roadmaps
- 25 tracked users
- Automatic feedback capture
- Unlimited posts
- Unlimited boards
- 1 roadmap
- 5 managers
- Unlimited contributors
- Base features (status updates, admin reports, vote-on-behalf, tags, widget, categories, owners)
Core
Everything in Free, plus:
- 5 managers
- 1 roadmaps
- 100 tracked users
- Custom domains
- Content translations
- 100+ tracked users
Pro
Everything in Core, plus:
- 10 managers
- Unlimited roadmaps
- 100 tracked users
- PM integrations
- Advanced privacy
- Unlimited roadmaps
- 10 managers
- Private boards
- Custom statuses
- Remove branding
- Email whitelabel
- Automation rules
- Custom admin roles
Business
Everything in Pro, plus:
- Custom managers
- 5,000 tracked users
- SSO integrations
- CRM integrations
- 5000+ tracked users
- Custom tracked users
- Custom managers
Trust & presence
Gallery
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