gleap.io
AI-powered customer support platform — handle tickets, collect feedback, and build features from user insights.
| What is it | AI-powered customer support platform — handle tickets, collect feedback, and build features from user insights. |
|---|---|
| Pricing | Paid — from $39/mo |
| Free tier | No |
| Platform | Web Application |
| Works with | n8n |
| Best for | Resolving customer support tickets with AI, Collecting and prioritizing feature requests |
| Domain registered | 2021 |
Data updated Aug. 1, 2026
What does gleap.io do?
gleap.io is an all-in-one customer support and product intelligence platform designed specifically for SaaS companies and product teams. It combines AI-powered support agents, live chat, in-app bug reporting, and customer engagement tools into a single unified system. The platform helps teams handle customer inquiries, identify product issues, and gather valuable feedback directly from users within their application.
The tool stands out by closing the loop between customer support and product development. Its AI agents can resolve common support questions automatically, while the comprehensive bug reporting system allows users to shake their device or use a keyboard shortcut to report issues with full technical context. What makes gleap.io particularly valuable is how it turns support interactions into actionable product insights—feature requests are automatically categorized, and teams can build their roadmap based on real user data rather than guesswork.
Product managers, customer support teams, and developers at growing SaaS companies benefit most from gleap.io. It's particularly useful for teams that want to maintain close customer relationships without the high costs of traditional support tools. Real-world use cases include instantly resolving common customer queries through AI, identifying and fixing bugs with detailed reproduction steps, and using collected feedback to prioritize which features to build next based on actual user demand.
Key features
What makes it stand outWho is gleap.io for?
Who benefits most from this toolPricing
Hobby plan
- 1 team member
- 1 project
- Shared Inbox
- In-app bug reporting
- Operating hours
- Unlimited projects
- Team inboxes
- Workflows
- Kai chatbot
- Multiple content sources
- AI summary
- AI reply
- AI tools
- Copilot
- Widget
- Facebook Messenger
- Surveys
- Chat messages
- Banners
- Push notifications
- News / release notes
- Product tours
- Checklists
- Emails & newsletters
- Tooltips
- Modals
- Public roadmap
- Feature request management
- Public knowledge base
- Unlimited collections & articles
- Reports
- Custom domain
- Remove Gleap branding
- Third-party integrations
- API access
- Pay by invoice
- SLAs
- High-priority support
- Support Slack channel
- Dedicated CSM
- SOC 2 Type 2 report
Team plan
Everything in Hobby plan, plus:
- Unlimited team members
- Unlimited projects
- Custom domain
- Third-party integrations
- Remove branding
- All Hobby plan features
For Startups
- Unlimited team members
- Unlimited projects
- Custom domain
- Third-party integrations
- Remove branding
Enterprise plan
Everything in Team plan, plus:
- Unlimited team members
- Unlimited projects
- Custom domain
- Third-party integrations
- Remove branding
- API access
- High-priority support
- Dedicated CSM
- SLAs
- SOC2 Type 2 report
- All Team plan features
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