Feedback Navigator
AI-powered customer feedback analysis — import reviews from multiple platforms, analyze sentiment, and extract actionable insights
| What is it | AI-powered customer feedback analysis — import reviews from multiple platforms, analyze sentiment, and extract actionable insights |
|---|---|
| Pricing | Freemium — from $15/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | Analyzing guest reviews across multiple hotel properties, Monitoring customer feedback for restaurant chains |
| Domain registered | 2023 |
Data updated Jan. 27, 2026
What does Feedback Navigator do?
Feedback Navigator is a specialized AI tool that helps businesses make sense of customer feedback from multiple sources. It automatically imports reviews from platforms like Trustpilot, Booking.com, and Yelp, or accepts CSV uploads and API connections. The tool then processes this feedback using large language models to extract meaningful patterns and insights that would be time-consuming to identify manually.
What sets Feedback Navigator apart is its comprehensive analysis capabilities. It doesn't just perform basic sentiment analysis—it also detects custom categories you define, identifies specific customer requests, and provides detailed sentiment scoring for each aspect of the feedback. The platform includes workflow automation through webhooks, allowing you to trigger actions when new reviews are analyzed, and offers one-click CSV exports for further analysis in other tools.
This tool is particularly valuable for businesses that receive high volumes of customer feedback across multiple locations or platforms. Property managers can monitor guest reviews across all their properties, restaurant owners can track customer satisfaction across their chain, and product teams can centralize feedback from various sources. The credit-based pricing model makes it accessible for both occasional use and regular monitoring needs.
Key features
What makes it stand outWho is Feedback Navigator for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree Trial
- 100 credits
- 100 credits
S Plan
- 1,000 credits
- 1,000 credits/month
M Plan
- 2,500 credits
- 2,500 credits/month
L Plan
- 5,000 credits
- 5,000 credits/month
Trust & presence
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