Clearstep Health

clearstep.health provides AI-powered healthcare solutions designed to transform patient access and operational efficiency for medical organizations. Their platform offers Smart Care Routing technology that includes virtual triage systems, patient engagement chatbots, and capacity optimization tools. These solutions help patients self-navigate to appropriate care through symptom checking and guidance while automating routine tasks for healthcare staff.

The system uses clinically validated AI algorithms that have been curated with over 20,000 hours of provider input, supporting 500+ symptoms and complaints. It integrates seamlessly with major EHR systems like Epic, Cerner, and AthenaHealth, as well as CRM and inventory management platforms. The technology has handled over 1.5 million patient interactions and is trusted across 100+ hospital regions, helping organizations mitigate staff shortages while improving patient satisfaction scores.

Health systems, hospitals, and health plans benefit most from clearstep.health's solutions, particularly those looking to reduce call center burdens, prevent patient leakage, and optimize clinical resource utilization. Real-world use cases include deflecting routine patient calls through self-service AI, ensuring patients book appropriate appointment types, and routing cases to the most suitable care settings based on acuity levels and available resources.