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TextIt is a platform for creating and managing chatbots that can communicate with people across multiple channels like SMS, WhatsApp, Facebook, and more. You build conversation flows using a visual, drag-and-drop designer, which lets you map out how the bot should respond to user inputs. It also includes a contact database to store user information and track interactions, and it can trigger automated campaigns or hand off complex conversations to human agents via a ticketing system.

The tool stands out by supporting a wide array of communication channels—over a dozen are listed, from major platforms like WhatsApp to regional providers. You can see your bot's activity in real-time and make adjustments to the flow while it's live. It integrates with external services like Zapier and Wit.ai, and the platform is built to handle large volumes, having processed over two billion messages for millions of users globally.

This is particularly useful for organizations running automated patient communication, customer support, or large-scale research studies, as cited by a public health researcher on the site. It's a practical choice for teams that need to automate repetitive conversations without a developer, scaling from small projects to enterprise-level deployments.