CustomGPT.ai
Build a customer support chatbot trained on your own documents, website, and help desk content.
| What is it | Build a customer support chatbot trained on your own documents, website, and help desk content. |
|---|---|
| Pricing | Paid — from $99/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Works with | Zapier |
| Best for | 24/7 automated customer support, internal knowledge search for employees |
| Domain registered | 2023 |
Data updated Aug. 1, 2026
What does CustomGPT.ai do?
CustomGPT.ai is a platform for building AI-powered customer support agents. You connect it to your existing resources—like help desk articles, internal documents, and your website—and it creates a chatbot that answers questions based only on that information. The core idea is to provide instant, accurate support without requiring users to sift through manuals or wait for a human agent.
It works by letting you upload or connect your data sources through a no-code interface. A key feature is its anti-hallucination technology, which is designed to make the chatbot admit when it doesn't know an answer rather than inventing one. The company states it does not train its underlying models on your uploaded data, aiming to keep your information private. You can then deploy the finished chatbot on your website, in a help center, or on platforms like Slack.
This tool is for businesses that want to reduce support ticket volume and offer immediate answers. It's particularly suited for teams with extensive documentation who want to make that knowledge easily accessible. Real-world use includes a university providing entrepreneurship resources and a county government improving access to legal services, both using their own specialized content to power the AI assistant.
Key features
What makes it stand outWho is CustomGPT.ai for?
Who benefits most from this toolPricing
Standard
- 10 agents
- 3 team members
- 1,000 queries per month
- 5,000 documents per agent
- 50 monthly image citations
- 10,000 monthly document processing
- 7 basic analytics history days
- 60 words storage capacity million
- 7 customer intelligence history days
- 120 monthly processing volume million words
- 7 outgoing traffic monitoring history days
- Train on business websites, helpdesks, knowledge bases, public web content, etc
- PDF documents
- Office documents (Word, PowerPoint), 1400+ document formats
- Train on YouTube Videos, Audio Files/Podcasts/Voice Recordings
- Metadata Configuration
- Multi-language support (90+ languages)
- Direct sitemap
- Wordpress
- Wix
- YouTube
- Hubspot Knowledge Base
- Zapier
- Zendesk Knowledge Base
- Confluence
- Shopify
- Google Drive
- Notion
- Slack (deployment)
- SOC2 Type II
- GDPR Compliant
- Industry Standard SSL 256-bit AES encryption
- Anti-Hallucination
- Citations and Sources
- Privacy Controls
- OpenAI API
- Slack support
- Helpdesk support
Premium
Everything in Standard, plus:
- 25 agents
- 5 team members
- 5,000 queries per month
- 20,000 documents per agent
- full basic analytics history
- 200 monthly image citations
- 40,000 monthly document processing
- full customer intelligence history
- 300 words storage capacity million
- full outgoing traffic monitoring history
- 600 monthly processing volume million words
- Remove CustomGPT Branding
- Auto-sync website content
- Remove "Powered by CustomGPT" Branding / White-Labelling
- Direct sitemap (Auto-sync)
- Wordpress (Auto-sync)
- Wix (Auto-sync)
- YouTube (Auto-sync)
- Hubspot Knowledge Base (Auto-sync)
- Sharepoint
- Remove PII / Anonymizer (For Enhanced Privacy & Security)
- Security metrics
- Pattern analysis
Enterprise
Everything in Premium, plus:
- As needed agents
- As needed team members
- As needed queries per month
- As needed documents per agent
- full basic analytics history
- As needed monthly image citations
- As needed monthly document processing
- full customer intelligence history
- As needed words storage capacity million
- full outgoing traffic monitoring history
- Custom data, queries, and seats
- Enterprise-grade SOC-2 security
- Custom SSO
- Data processing agreement (DPA)
- Dedicated account manager
- Engineering support
- Auto-sync all sources
- POC Package
- AI model selector
- Priority queries
- Advanced AI customization (persona & prompt length)
- Zapier (Auto-sync)
- Zendesk Knowledge Base (Auto-sync)
- Confluence (Auto-sync)
- Shopify (Auto-sync)
- Google Drive (Auto-sync)
- Notion (Auto-sync)
- Sharepoint (Auto-sync)
- Access permissions
- Role-Based Access
- Private agent deployment
- Microsoft Azure OpenAI API
- Claude 3, 3.5 Sonnet via AWS Bedrock
- Private Content Ingestion
- Custom Security Features
- Call support
- AI Assessment
- Solutions brainstorming
Trust & presence
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