Viqal
AI-powered virtual concierge for hotels — automates guest messaging and boosts upsells
| What is it | AI-powered virtual concierge for hotels — automates guest messaging and boosts upsells |
|---|---|
| Pricing | Paid — from €49/mo |
| Free tier | No |
| Platform | Web Application |
| Best for | automating guest inquiries, increasing revenue through upsells |
| Domain registered | 2022 |
Data updated Aug. 1, 2026
What does Viqal do?
Viqal is an AI-powered virtual concierge designed specifically for the hospitality industry. It serves as an automated messaging system that handles guest inquiries, requests, and communications for hotels and resorts. The tool acts as a digital front desk assistant, capable of managing the majority of routine guest interactions without human intervention, allowing hotel staff to focus on more complex tasks and personalized service.
What makes Viqal stand out is its specialized focus on hospitality workflows. It understands common hotel guest requests, from room service orders to amenity inquiries, and can process them instantly. The system is designed to boost upsell opportunities by intelligently suggesting additional services or upgrades during guest interactions. It integrates directly with hotel operations, ensuring that requests are properly routed and fulfilled through existing systems.
Hotel managers and hospitality professionals benefit most from Viqal, particularly those looking to improve guest satisfaction while optimizing staff resources. The tool is ideal for properties that receive high volumes of repetitive guest messages, allowing them to provide instant responses 24/7. Real-world use cases include handling check-in inquiries, processing room service orders, answering amenity questions, and promoting hotel services to guests automatically.
Key features
What makes it stand outWho is Viqal for?
Who benefits most from this toolPricing
Basic
- AI Public Assistant
- AI Builder
- Team inbox
- Website Widget
- QR code generator
- Unlimited messages
- Unlimited user seats
- WhatsApp (inbound)
- Web widget
- QR code
pro
Everything in Basic, plus:
- AI Guest Assistant
- WhatsApp templates
- Automated upselling
- Proactive messaging
- Guest segmentation
- Contact/booking upload
- Connect bookings via email
- FB Messenger (inbound)
- SMS
Premium
Everything in pro, plus:
- PMS integration
- Advanced segmentation
- Branded WhatsApp account
Trust & presence
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