Crisp
Discover our AI-first customer support platform. Crisp brings inbound messages (think chat, emails, whatsapp, phone calls & more), AI agents (powered by Hugo, the AI Agent for customer support), workflow automations, knowledge base, multiple integrations and customer analytics together in one powerful workspace. Resolve conversations faster, reduce support workload, and keep the human touch at scale.
| What is it | Discover our AI-first customer support platform. Crisp brings inbound messages (think chat, emails, whatsapp, phone calls & more), AI agents (powered by Hugo, the AI Agent for customer support), workflow automations, knowledge base, multiple integrations and customer analytics together in one powerful workspace. Resolve conversations faster, reduce support workload, and keep the human touch at scale. |
|---|---|
| Pricing | Paid — from $45/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | Integrately, Make, n8n, Zapier |
| Best for | handling customer inquiries across multiple channels, automating repetitive support questions |
| Domain registered | 2017 |
Data updated Aug. 1, 2026
What does Crisp do?
Crisp is a comprehensive customer support platform that centralizes all your customer communications into one dashboard. It combines a shared inbox for handling messages from multiple channels (website chat, email, WhatsApp, Messenger, Instagram), a knowledge base for self-service support, and AI-powered agents to automate responses. The platform acts as a support CRM, keeping all customer data and interaction history in one place for personalized service.
The standout feature is Crisp's AI Agent builder, which lets you create custom automated workflows through a no-code interface. You can train these AI agents on your specific business knowledge by importing website content, PDFs, or knowledge base articles. The platform also includes smart reply suggestions, conversation summarization, and writing assistance tools to help support teams handle more conversations with less effort.
Crisp is ideal for businesses of all sizes looking to scale their customer support operations. E-commerce stores can use it to handle product inquiries and order issues. SaaS companies benefit from technical support automation. Service businesses can manage client communications across multiple channels while maintaining a personal touch through the integrated CRM system.
Key features
What makes it stand outWho is Crisp for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 2 seats
- 0 AI usage
- 100 customer profiles
- Website chat widget
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
Everything in Free, plus:
- 4 seats
- 0 AI usage
- 5,000 customer profiles
- Shared email inbox
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
Everything in Mini, plus:
- 10 seats
- 50 AI usage
- 50,000 customer profiles
- Customer data management
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
Plus
Everything in Essentials, plus:
- 20 seats
- unlimited AI usage
- 200,000 customer profiles
- 10 additional seat price
- AI-powered automations
- Unlimited AI-powered resolutions
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
Trust & presence
Gallery
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