Document360 2.0
AI-powered knowledge base platform to create, manage, and publish documentation with smart search and automated content generation.
| What is it | AI-powered knowledge base platform to create, manage, and publish documentation with smart search and automated content generation. |
|---|---|
| Pricing | Contact for Pricing |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | creating customer help centers, building internal company wikis |
| Domain registered | 2007 |
Data updated Aug. 1, 2026
What does Document360 2.0 do?
Document360 is a comprehensive knowledge base platform designed to help businesses create, organize, and publish documentation for both internal teams and external customers. It replaces traditional document formats like Word and PDFs with a structured, searchable system that includes knowledge bases, user manuals, step-by-step guides, and standard operating procedures. The platform provides a centralized hub where all documentation lives, making it easy to keep information updated and accessible.
The tool stands out with its robust AI capabilities, including an AI writing agent that can generate complete documentation from uploaded videos, text files, audio, or simple prompts. It features ChatGPT-style AI search for instant answers, an AI chatbot for 24/7 support, automated glossary generation, text-to-audio conversion, and article summarization. The platform also offers analytics, version control, and integrations with popular tools like Freshdesk, Zendesk, Salesforce, Slack, and Microsoft Teams.
Document360 is ideal for customer support teams, technical writers, and product managers looking to reduce support tickets and improve self-service. Real-world use cases include creating customer-facing help centers, internal company wikis, product documentation, and training materials. Companies using Document360 have reported reducing support tickets by 15-30% and cutting support costs by up to 40%.
Key features
What makes it stand outWho is Document360 2.0 for?
Who benefits most from this toolPricing
Professional
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
- Auto-Translate to 50+ Languages
- SEO Customization
- Customise Knowledge Base Design
- API Documentation
- Download Article as PDF
- Feedback Manager
- 24/5 Support
- Guided Setup
- AI Writing Agent
- AI Content & FAQ Creation
Business
Everything in Professional, plus:
- Custom Workflow Builder
- Embedded Help Centre
- Import from PDF
- Support Ticket Deflector
- Pro Analytics Dashboard
- Integrate with 30+ Tools
- API Support
- Dedicated Account Manager
- AI Search & Answer
- AI Chatbot Add-on
Enterprise
Everything in Business, plus:
- Multiple Sign-On Models
- Interactive Decision Tree
- Testing Environment
- Security Audit Trail
- Dedicated Design Expert
- 24/5 Priority support
- Auto-Generate Glossaries
- Duplicate Content Detection
Trust & presence
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