Verloop.io

Verloop.io is an enterprise platform that uses AI voice agents to handle phone calls and omnichannel chat conversations. It automates both outbound and inbound calls, supports over 80 languages, and aims to reduce support costs by resolving repetitive queries without human intervention. The platform is built for companies that want to scale customer service without adding headcount.

The system uses generative AI to understand and respond to customers in natural language. It includes an agent co-pilot that gives live suggestions to human agents, an auto-quality audit tool that analyzes conversations instantly, and a chatbot for text-based support across channels like WhatsApp and web chat. Verloop.io claims its voice agents can handle 90% of routine questions and defuse complex issues by escalating to humans only when needed. The platform also offers ROI calculators and case studies showing concrete savings.

Verloop.io is best suited for enterprise contact centers and customer support teams that handle high volumes of calls and chats. Use cases include automating first-level support, running proactive outreach campaigns, and providing round-the-clock service across multiple languages. The tool is already used by over 500 brands globally, including companies in insurance, retail, and healthcare.