Aide
AI customer service platform that automates support workflows, classifies messages, and drafts responses using GPT LLMs
| What is it | AI customer service platform that automates support workflows, classifies messages, and drafts responses using GPT LLMs |
|---|---|
| Pricing | Paid — from $300/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | automating repetitive customer inquiries, reducing agent response time |
| Domain registered | 2020 |
Data updated Aug. 1, 2026
What does Aide do?
Aide is an intelligent customer service platform that uses GPT large language models to automate and enhance support operations. It automatically classifies incoming customer messages into topics, drafts responses for human agents, and creates automated workflows to handle repetitive inquiries. The platform integrates with popular helpdesk systems like Zendesk and Shopify, providing AI-powered assistance across email and chat channels with claimed 99% accuracy in classification.
The tool stands out by offering comprehensive automation capabilities beyond simple chatbot responses. It analyzes historical conversations to identify automatable issues, creates conditional workflows triggered by customer data, and provides agents with relevant guidance and response suggestions. Aide also includes a testing environment for bot training, API integration for contextual conversations, and seamless hand-off capabilities from bot to human agent when conversations become complex.
Ecommerce businesses, professional services firms, and customer support teams benefit most from Aide. Real-world use cases include answering product questions automatically, handling order tracking and returns, streamlining client support for professional practices, and providing compliant AI support for financial institutions. The platform helps reduce handle times, maintain consistency across responses, and free up human agents to focus on complex issues rather than repetitive tasks.
Key features
What makes it stand outWho is Aide for?
Who benefits most from this toolPricing
Essentials
- 1,200 conversations
- 0.25 conversation rate
- Topic Detection
- Text Classification
- Customer Insights
- Model Feedback And Oversight
- Conditional automations (if / then)
- Automate actions
- Suggest actions to agents
- Route & triage
- Collect fields
- Shopify workflows
- Workflow templates
- Impact estimation
- Backlog processing
- Draft Contextual Answers
- Suggest Responses With Confidence
- Continuous Learning For Your Team
- Retrieve Relevant Help Center Articles
- Customize Tone and Identity
- Read Customer Information
- Use Help Articles
- Use Store Products
- Use Workflows
- Use Past Conversations
- Suggested actions
- Add to Website
- Add to Online Store
Pro
Everything in Essentials, plus:
- 2,500 conversations
- 0.2 conversation rate
- Everything in Essentials
- Hands-on support from our team
- Fully guided implementation
- Dedicated support on Slack, Teams or WhatsApp
- Weekly Progress Meetings
- Custom integrations
- Unlimited reporting
- Priority support
- Dedicated Success Manager
Pro Plus
Everything in Pro, plus:
- 4,000 conversations
- 0.2 conversation rate
- Everything in Pro
- Custom integrations
- Unlimited reporting
- Priority support
- Dedicated Success Manager
Enterprise
Everything in Pro Plus, plus:
- Custom conversations
- 0 conversation rate
- Everything in Pro Plus
- Custom integrations
- Unlimited reporting
- Priority support
- Dedicated Success Manager
Trust & presence
Gallery
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