Ebi.Ai
AI customer service assistant that handles inquiries across multiple channels, reducing costs and improving response times
| What is it | AI customer service assistant that handles inquiries across multiple channels, reducing costs and improving response times |
|---|---|
| Pricing | Paid — from £49/mo |
| Free tier | No |
| Platform | Web Application |
| API | Yes |
| Best for | automating customer inquiries, reducing support costs |
| Domain registered | 2017 |
Data updated Aug. 1, 2026
What does Ebi.Ai do?
Ebi.Ai is a customer service automation platform that helps businesses deploy AI assistants to handle customer inquiries across multiple channels. The tool can manage customer interactions through phone, email, and chat, providing instant responses to common questions and freeing up human agents for more complex issues. Companies can get started quickly with a 10-15 minute setup process and see immediate improvements in response times and customer satisfaction.
The platform stands out by offering industry-specific solutions tailored to sectors like retail, e-commerce, travel, finance, and government. Ebi.Ai emphasizes measurable results, with customers reporting up to 533% ROI within six months by reducing the cost per inquiry from approximately £5 to just pennies. The AI assistant can handle 35% of calls outside normal business hours, providing 24/7 support without increasing staffing costs.
Businesses with high customer inquiry volumes benefit most from Ebi.Ai, particularly those looking to scale support operations without proportional cost increases. Real-world implementations include handling property inquiries, insurance questions, travel bookings, and retail customer service. The pay-as-you-grow pricing model makes it accessible for companies to start small and expand their AI capabilities as needed.
Key features
What makes it stand outWho is Ebi.Ai for?
Who benefits most from this toolPricing
Starter
- 14 day free trial of Pro
- AI responses powered by GPT-5, using your website or uploaded files
- Flows to guide conversations and automate workflows
- Review AI conversation logs
- Messenger for web chat with custom styling
- One live chat seat included
- AI performance analytics dashboard
- AI co-pilot support
Standard
Everything in Starter, plus:
- Extended AI response generation limits
- Integration with apps and business systems
- AI agents that can temporarily take over chats for specific tasks, then hand back
- Data export for advanced analytics
- 15 live chat seats included
- Bespoke system instructions for fine-tuned behaviour
- Advanced flow node types for more complex processes
Pro
Everything in Standard, plus:
- 20× AI response generation limits
- Web search tool to answer from the wider internet
- Coding tool to allow agents to run code
- Custom data redaction to protect sensitive information
- Unlimited live chat users
- Support for 130+ languages
- Additional reasoning effort so AI can handle more complex queries
- Increased response length for detailed answers, suitable for use cases like marketing campaigns or document production
Enterprise
- SSO/SAML & SCIM
- Private LLM / Private instance
- Data residency options
- Manage multiple clients and multiple assistants
- Dedicated Account Manager
- Onboarding & enablement
Trust & presence
Gallery
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