Userback

Collect visual feedback, bug reports, and user insights directly from your website with annotated screenshots and session replays.

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userback.io

Verified API available Works with Integrately · Make · Zapier Free tier ~4.4k monthly visits

Quick facts
What is it	Collect visual feedback, bug reports, and user insights directly from your website with annotated screenshots and session replays.
Pricing	Freemium — from $9/mo
Free tier	Yes
Platform	Web Application
API	Yes
Works with	Integrately, Make, Zapier
Best for	collecting bug reports with visual context, gathering feature requests from users
Domain registered	2016

Data updated Aug. 1, 2026

What does Userback do?

Userback is a user feedback platform that helps product teams gather and manage input directly from their users. It provides a widget you can add to your website or web app, allowing users to submit feedback, report bugs, and suggest features without leaving the page. Each submission automatically includes technical data like browser info and console logs, and users can add annotated screenshots or short video recordings to show exactly what they mean.

The tool stands out by making feedback highly visual and contextual. Key features include a feedback widget, user surveys, a feature portal for idea voting, and a browser extension for internal testing. It also captures session replays, which record user interactions leading up to a problem. This context helps developers understand and reproduce issues quickly. Userback integrates with popular tools like Jira, Slack, and Trello, funneling feedback directly into existing workflows.

This software is ideal for product managers, developers, and UX designers at SaaS companies or any team building web-based products. It's particularly useful for teams tired of managing feedback through scattered emails and spreadsheets. Use cases include collecting bug reports during testing, gathering feature requests from customers, and running surveys to understand user sentiment before a major release.

Non-AI Productivity — Other

#bug reporting#customer feedback#integration#product management#session replay#surveys#user feedback

Key features

What makes it stand out

Visual feedback widget with screen annotation

Session replay to see user actions before a bug report

Integration with project tools like Jira and Trello

Feature portal for users to submit and vote on ideas

Browser extension for internal team feedback

Who is Userback for?

Who benefits most from this tool

collecting bug reports with visual context

gathering feature requests from users

running user satisfaction surveys

Pricing

Free tier available — start without a credit card

Free Forever

Free

2 seats
unlimited collect feedback
2 feedback projects
7 days feedback availability
Collect unlimited feedback
2 feedback projects
7-day feedback availability
Maximum 2 seats
All core features

Team

$9.0/month

$7.0/month billed yearly

Everything in Free Forever, plus:

Unlimited feedback availability
Optional feature portal (add-on)
Project management integrations
Zapier automation
Customizable feedback widgets
Feedback management tools

Business

$19.0/month

$15.0/month billed yearly

Everything in Team, plus:

25 feedback projects
25 feedback projects
AI Assist
Feedback automation tools
Reply templates
Developer tools
Capture session replays
Javascript SDK
User surveys
Behavioral targeting
Custom branding

Business Plus

$29.0/month

$23.0/month billed yearly

Everything in Business, plus:

unlimited feedback projects
Unlimited projects
Mobile SDK
Advanced privacy controls
Record all user sessions (Custom pricing)
Customer support integrations
Email Forwarding
REST API access
Webhooks
Remove Userback logo
Single Sign-On (SSO) (Minimum 25 seats required)
Premium support

Feature Portal Add-on

$39.0/month

$31.0/month billed yearly

Gather feature requests effortlessly
Prioritize ideas with user voting
Share progress via a public roadmap and announcements

Trust & presence

Search presence Top 100k site

Domain Domain registered 2016

Gallery

Click any image to enlarge

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