Olark
AI-powered live chat platform for customer service, sales, and lead capture on your website.
| What is it | AI-powered live chat platform for customer service, sales, and lead capture on your website. |
|---|---|
| Pricing | Freemium — from $29/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | Integrately, Make, Workato |
| Best for | Providing 24/7 customer support on a company website, Capturing and qualifying sales leads through website interactions |
| Domain registered | 2009 |
Data updated Aug. 1, 2026
What does Olark do?
Olark is a live chat platform that businesses add to their websites to communicate with visitors in real time. It provides tools for customer support, sales conversations, and lead generation through a chat widget that appears on web pages. The system allows human agents to respond to customer inquiries directly, creating immediate engagement opportunities for website visitors.
The platform includes AI-powered chatbots that can handle routine questions, freeing up human agents for more complex issues. Olark stands out for its strong focus on accessibility, with third-party certification for WCAG 2.1 AA compliance, ensuring the chat experience works for people with disabilities. The service integrates with over 100 business applications through its API and plugin library, connecting chat data with existing CRM, marketing, and support systems.
Olark works well for businesses that want to improve customer engagement without overwhelming their support team. E-commerce sites use it to answer product questions and reduce cart abandonment, while service companies benefit from qualifying leads and scheduling appointments directly through chat. The combination of human agents and AI assistance makes it suitable for teams looking to scale their customer communication efficiently.
Key features
What makes it stand outWho is Olark for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 20 chats
- 1 agents
- Limited features
- One agent
- 20 chats per month
Olark Standard
- Customizable chatbox
- Advanced reporting
- Agent groups
- Targeted chat
- Basic integrations
- Comprehensive security
- Email and chat support
- WCAG 2.1 AA accessibility certification
Olark Pro
Everything in Olark Standard, plus:
- Powerful chatbots, AI & automation
- All Powerups included
- Dedicated account manager
- Live training
- Professional services
- Video chat, SMS, or call support
- Custom chat routing
- First priority support
Trust & presence
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