Hipporello

Hipporello is a service desk platform designed to turn popular task management tools into a full-featured support center. It lets teams collect requests from customers or employees through customizable web forms or dedicated email addresses. Instead of forcing support agents to switch to a separate ticketing system, Hipporello brings those requests directly into the project management platform the team already uses—Trello, Notion, Asana, or Jira. This means support tickets appear as cards or tasks, and agents can manage and reply to them without leaving their primary work environment.

The tool works by creating a bridge between external requesters and your internal boards. It provides a branded customer portal where people can submit tickets and track their status. For the team, the main benefit is centralization: all communication, attachments, and updates stay synced within the existing task card. Hipporello also includes automation rules to route requests and send notifications, aiming to reduce manual work and keep everyone in the loop.

This setup is most useful for small businesses or internal teams that rely heavily on a project management tool and want to add structured request handling without adopting a complex, separate system. Real-world uses include managing customer queries, processing internal IT help tickets, handling HR onboarding tasks, or collecting product feedback—all while keeping the workflow inside a familiar Trello board or Notion database.