Airy
Open-source platform to build, manage, and analyze conversations from multiple channels like chat and messaging apps.
| What is it | Open-source platform to build, manage, and analyze conversations from multiple channels like chat and messaging apps. |
|---|---|
| Pricing | Freemium |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | building conversational AI assistants, managing customer service interactions |
| Domain registered | 2011 |
Data updated Aug. 1, 2026
What does Airy do?
Airy is an open-source conversational platform that helps businesses centralize and manage communications from various messaging channels. It acts as a backend infrastructure that connects to sources like Facebook Messenger, Google Business Messages, and web chat widgets, storing all conversations in one place. This allows teams to work with a unified stream of customer interactions rather than juggling multiple disconnected platforms.
The platform provides developers with HTTP APIs to access conversation data and WebSockets for real-time updates, enabling the creation of custom applications. Webhooks allow for automated participation in conversations, such as sending automated replies or triggering actions based on message content. Airy also includes pre-built user interfaces like an inbox for manual message handling and analytics dashboards, reducing the need to build these components from scratch.
Airy is particularly useful for development teams building customer service tools, conversational AI applications, or any system that requires processing messages from multiple channels. Enterprises can use it to create a centralized communication hub, while smaller teams benefit from the open-source foundation that can be customized to their specific needs. The platform scales from free open-source deployment to enterprise-ready solutions with additional features like single sign-on and dedicated support.
Key features
What makes it stand outWho is Airy for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardAiry Core
- Connectors for all conversational sources
- APIs to access your data
- WebSockets to power real-time applications
- Webhook integration to connect custom apps
- UI: From an inbox to dashboards
- Facebook Messenger
- Team Inbox
- Web, Android & iOS
- Template Builder
- Customer Profile & Tags
- Unlimited Team Members
- Access & Role Management
- Conversation Assignment
Airy Enterprise
Everything in Airy Core, plus:
- Teams & Routing
- Advanced Analytics
- Advanced Notifications
- Location Management
- E2E Encryption & Storage
- Full-Text Search
- Single-Sign On
- Multi-Environment
- Google's Business Messages via Google Maps
- Messaging Automations
- Personalized Welcome Template
- Automated FAQs
- Automated Opt-ins for News & Offers
- Shopping or Booking Extension
- Automated Feedback & Review
- Messaging Growth Tools
- Email-to-Messenger Campaigns
- Messenger Web Buttons
- Basic Analytics
Airy Cloud
Everything in Airy Enterprise, plus:
- Fully Managed by Airy
- Multi-brand, Multi-location, Multi-team Setup
- Whitelabel In-App Chat
- Machine-Learning Dialogue Engine
- Custom Integrations
- 24/7 Support & Account Management
- Custom Automations
- Live Chat Plugin
- Automated lead-generation, capture & qualification
- Messenger Campaigns
- Customer Segmentation
- Campaign Reporting
- Advanced Customer Service Automations
- Automated Order Confirmations & Shipping Updates
- Advanced Growth Tools
- Ad-based Conversation Starters
- Facebook & Instagram Ad-Builder
- Website & Check-out Integrations
- Salesforce & Zendesk Integrations
- Customer Service Analytics
Trust & presence
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