Obi

Obi is a voice AI agent designed to handle customer onboarding and product activation. It works by engaging users in a conversational, voice-led experience, either through a video call or directly within your application. Instead of static tutorials or documentation, Obi provides real-time, interactive guidance, talking users through features and workflows as if a human customer success manager were right there with them. It learns your product from your training materials and adapts its instructions to stay current with your UI.

The tool stands out by combining voice interaction with on-screen awareness. It doesn't just talk; it can see the user's screen (with permission) to provide context-specific help and click-by-click guidance. This makes it far more effective than pre-recorded videos or tooltips that often break after a product update. Obi also tailors the onboarding path for different user segments and provides you with detailed analytics on where users commonly get stuck.

This is most useful for SaaS companies and product teams that are scaling quickly and finding their human-led onboarding processes are becoming a bottleneck. Customer success managers, founders of growing startups, and product managers can use Obi to provide consistent, 24/7 onboarding in multiple languages, freeing their teams to handle more complex, strategic customer interactions instead of repetitive training sessions.