Smartsupp
Live chat and AI chatbot platform for websites — engage visitors, capture leads, and boost sales.
| What is it | Live chat and AI chatbot platform for websites — engage visitors, capture leads, and boost sales. |
|---|---|
| Pricing | Freemium — from $17/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Best for | providing instant customer support on a website, capturing leads from website visitors automatically |
| Domain registered | 2012 |
Data updated Aug. 1, 2026
What does Smartsupp do?
Smartsupp is a customer communication platform that combines live chat with AI automation for websites. It places a chat widget on your site, allowing visitors to talk with your team in real-time or interact with an AI chatbot. The core idea is to turn website traffic into conversations, and those conversations into sales or leads, by being available to answer questions and assist visitors the moment they need help.
The platform works by providing a central dashboard where you manage all incoming messages from live chat, email, Facebook Messenger, and WhatsApp. Its standout features include customizable AI chatbots that can handle common inquiries, an 'AI Engage' tool that sends automated messages based on visitor behavior, and a specialized 'Shopping Assistant' called Mira AI. Mira AI learns about your products from your website or feed to recommend items and answer technical questions, aiming to handle up to 80% of common queries before handing off to a human agent.
This tool is a strong fit for online stores and any business with a website that wants to improve customer service and sales. E-commerce teams use it to guide shoppers, answer pre-purchase questions, and recover potentially lost sales. Support teams benefit from having all customer conversations in one place, while sales teams can use the lead capture features to gather contact information from interested visitors, even outside of business hours.
Key features
What makes it stand outWho is Smartsupp for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 1 operators
- 14 history days
- 25 conversations
- 1 operator
- 25 conversations per month
- Limited 14-day history
- Live chat, WhatsApp, Messenger
Solo
- 1 operators
- 3 email addresses
- 50 AI reply assists
- 1 operator
- Unlimited conversations
- All channels + Email (3×)
- Basic automated messages
- 50 AI reply assists per month
Plus
- 3 operators
- 10 email addresses
- 250 AI reply assists
- 3 operators
- Unlimited conversations
- All channels + Email (10×)
- Automated workflows
- 250 AI reply assists per month
Expert
- 5 operators
- 50 email addresses
- 500 AI reply assists
- 5+ operators (upgradable)
- Unlimited conversations
- All channels + Email (50×)
- Automated workflows
- Premium support
- 500 AI reply assists per month
Ultimate
- Individual limits
- Custom setup and integrations
- Dedicated account manager
- API & data exports
- Payment via wire transfer
Trust & presence
Gallery
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