Hyro

Hyro is an AI platform built specifically for the healthcare industry. It creates conversational AI agents that act as virtual assistants for patients. These agents can be deployed on websites, through phone calls, or via text messages to handle common inquiries. They answer questions about things like insurance coverage, help schedule appointments, provide directions to clinics, and give basic health information, all without requiring a human agent to step in.

The tool works by connecting to a healthcare organization's existing data sources, such as electronic health records (EHRs) and content management systems (CMS). This allows the AI to provide accurate, real-time answers based on the specific institution's information. A key feature is its ability to understand and process natural language, so patients can ask questions in their own words. It also includes analytics to track what questions are being asked most often, helping organizations identify areas where patients need more support.

Hyro is most useful for large healthcare providers like hospitals and health systems that receive a high volume of repetitive patient calls and messages. It helps reduce the burden on administrative staff and call centers, allowing human agents to focus on more complex issues. For patients, it means getting immediate answers to simple questions about appointments, billing, or clinic hours, any time of day.