Assistant

OpenIT

A local AI helpdesk that uses Claude Code to handle IT tickets and automate fixes from your desktop.

openit-app.github.io

Verified

Quick facts
What is it	A local AI helpdesk that uses Claude Code to handle IT tickets and automate fixes from your desktop.
Pricing	Unknown
Platform	Desktop Application
Best for	Automating common IT helpdesk requests like password resets, Provisioning user access to tools and dashboards
Domain registered	2013

Data updated May 16, 2026

What does OpenIT do?

OpenIT is a desktop application that turns the AI model Claude into an IT support agent. It runs directly on your Mac or Windows computer, connecting to Slack so employees can ask for help in a familiar channel. When a request comes in, Claude either provides an immediate answer based on its learned knowledge or escalates the ticket to a human IT professional. The tool handles common tasks like provisioning user access, resetting passwords, and troubleshooting standard issues, aiming to reduce the repetitive workload for IT teams.

What sets OpenIT apart is its use of Claude Code for configuration. Instead of a graphical interface with menus and buttons, you configure the helpdesk by writing plain English instructions and code that Claude can execute. The AI has native access to your machine's command-line tools, scripts, and files, allowing it to perform actions like running a Bash script or using the 'gh' CLI tool. Crucially, it learns from every interaction; when you handle a new type of ticket, Claude saves the solution as a reusable skill file for next time.

This tool is a strong fit for internal IT teams, sysadmins, or developers in small to mid-sized companies who are comfortable with terminal commands and want to automate their support queue. It's particularly useful for organizations that use Slack and want to provide instant, automated responses to frequent employee questions about access, software, or login problems, freeing up human experts for more complex challenges.

Assistant Automation Enterprise assistants Knowledge Management

#automation#claude code#it-helpdesk#local ai#open source#slack integration#ticket management

Key features

What makes it stand out

Configures with Claude Code using plain English and files, not a graphical UI

Learns from resolved tickets, automatically creating reusable skills for future requests

Runs locally on your machine with direct access to CLI tools and scripts

Integrates with Slack via Socket Mode, requiring no public endpoint

Saves every automation as an editable file, from simple instructions to TypeScript code

Who is OpenIT for?

Who benefits most from this tool

Automating common IT helpdesk requests like password resets

Provisioning user access to tools and dashboards

Documenting and reusing troubleshooting workflows

Trust & presence

Domain Domain registered 2013

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