Unwrap

AI customer intelligence platform — analyzes feedback from multiple sources to surface trends and insights automatically.

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unwrap.ai

Verified API available Works with Claude AI

Quick facts
What is it	AI customer intelligence platform — analyzes feedback from multiple sources to surface trends and insights automatically.
Pricing	Contact for Pricing
Free tier	No
Platform	Web Application
API	Yes
Works with	Claude AI
Best for	Identifying emerging product issues from app store reviews, Prioritizing feature development based on customer feedback
Domain registered	2021

Data updated Aug. 1, 2026

What does Unwrap do?

Unwrap is a customer intelligence platform that uses artificial intelligence to analyze and make sense of customer feedback from multiple sources. It connects to app stores, support tickets, reviews, and other feedback channels, then processes this unstructured data to identify trends, emerging issues, and customer sentiment patterns. The platform automatically categorizes feedback and surfaces insights without requiring manual tagging or constant monitoring.

What sets Unwrap apart is its proactive approach to customer intelligence. Instead of requiring teams to manually search for insights, the system automatically detects significant trends and alerts relevant team members. It provides transparent AI-powered analysis that can be shared across an entire organization, with features like natural language querying that lets users ask questions about their customer feedback data. The platform is built with enterprise-grade security, including SOC 2 Type II compliance and automatic PII redaction.

Customer support teams, product managers, and executives at companies like lululemon and DoorDash use Unwrap to catch issues early, prioritize product roadmaps based on actual customer needs, and make data-driven decisions. It helps organizations move from reactive customer feedback management to proactive customer understanding, ultimately helping teams build better products and maintain stronger customer relationships.

Data & Analytics — Other Data Mining For Data Analytics Monitor

#ai insights#business intelligence#customer feedback#product analytics#sentiment analysis

Key features

What makes it stand out

Auto Tagger categorizes and organizes customer feedback without manual tagging

Proactive Alerts notify teams of emerging issues before they escalate

Natural Language Assistant lets you query feedback data with plain English questions

Custom Dashboards share insights across different teams like product and support

Responder tool helps craft faster replies to maintain customer conversations

Who is Unwrap for?

Who benefits most from this tool

Identifying emerging product issues from app store reviews

Prioritizing feature development based on customer feedback

Monitoring customer sentiment across support channels

Pricing

Flexible plans

$2000.0/month billed yearly

SSO & Okta
User segmentation
HIPAA compliance
GDPR compliance
API access
Real-time alerts
Tailored onboarding
Feedback responder
PII removal
Multilingual support

Trust & presence

Domain Domain registered 2021

Gallery

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