Usersnap

Centralized feedback platform for product teams — capture visual feedback, run surveys, and prioritize with AI.

usersnap.com

Verified API available Works with Zapier Free tier ~53k monthly visits

Quick facts
What is it	Centralized feedback platform for product teams — capture visual feedback, run surveys, and prioritize with AI.
Pricing	Freemium — from €39/mo
Free tier	Yes
Platform	Web Application
API	Yes
Works with	Zapier
Best for	Collecting and prioritizing feature requests from users, Capturing visual bug reports during testing
Domain registered	2011

Data updated Aug. 1, 2026

What does Usersnap do?

Usersnap is a centralized feedback platform built for product teams that want to collect, organize, and act on user input throughout the product development lifecycle. Instead of chasing feedback through scattered emails, spreadsheets, or support tickets, Usersnap gives you one place to capture bug reports, feature requests, and survey responses directly from your users. The platform supports visual feedback capture with screenshots and auto-attached metadata, so developers understand exactly what needs fixing without playing phone tag.

The tool works through several integrated modules. You can embed in-app surveys and customizable feedback widgets to gather input at the right moment. Its AI assistant, Airis, automatically categorizes incoming feedback and surfaces trends, so you don't have to manually tag hundreds of entries. A guided scoring system helps your team prioritize opportunities based on business impact and user value. Usersnap also connects with popular tools like Jira, Trello, Slack, Azure DevOps, and Asana, letting you push feedback straight into your existing workflows without switching apps.

Product managers, UX researchers, and engineering teams get the most out of Usersnap. It helps product managers decide what to build next by grounding decisions in real user evidence. Developers can reproduce bugs faster thanks to visual context. And design teams can run usability tests and measure satisfaction with targeted surveys. Whether you're a startup or a large enterprise like Canva or Dynatrace, Usersnap turns scattered feedback into a clear roadmap.

Form Builder Project Management

#ai insights#bug tracking#feedback-analytics#in-app-surveys#integrations#product management#user feedback#visual feedback

Key features

What makes it stand out

Visual feedback capture with screenshots and metadata for clear bug reports

In-app surveys and feedback widgets to collect user input directly

AI-powered categorization and trend analysis (Airis) to surface insights

Seamless integrations with Jira, Trello, Slack, Azure DevOps, and more

Centralized board with guided scoring to prioritize feedback and align teams

Who is Usersnap for?

Who benefits most from this tool

Collecting and prioritizing feature requests from users

Capturing visual bug reports during testing

Running in-app surveys to measure user satisfaction

Pricing

Free tier available — start without a credit card

Free

20 Feedback items
Video feedback
30+ Templates
Flexible form builder
Collaborative workflows
Fast & personal support
Browser extensions

Starter

€39.0/month

€29.25/month billed yearly

5 seats
1 spaces
100 changelog
None role levels
5 live projects
5 active projects
500 feedback storage
5 live announcements
100,000 page views per month
None AI sidekick processing
Screen capture widgets
Basic metadata
Opportunity board
Announcements
AI sidekick
Feedback widget, browser extension
Micro surveys as pop-ups or embedded forms
Video feedback and annotated screenshots
Ratings with conditional questions
Video feedback
30+ Templates
Flexible form builder
Collaborative workflows
Fast & personal support
Browser extensions
AI sidekick Channels
AI sidekick Data ingestion to insights extraction

Growth

€89.0/month

€66.75/month billed yearly

10 seats
2 spaces
100 changelog
None role levels
15 live projects
15 active projects
unlimited feedback storage
10 live announcements
500,000 page views per month
500 AI sidekick processing
Feedback & support menu
Channels
Reply follow-ups
AI sentiment sensor
Logic surveys with conditional questions
Feedback widget, browser extension
Micro surveys as pop-ups or embedded forms
Video feedback and annotated screenshots
Ratings with conditional questions
Video feedback
30+ Templates
Flexible form builder
Collaborative workflows
Fast & personal support
Browser extensions
AI sidekick Channels
AI sidekick Data ingestion to insights extraction

Professional

€159.0/month

€119.25/month billed yearly

20 seats
5 spaces
100 changelog
None role levels
20 live projects
20 active projects
unlimited feedback storage
20 live announcements
1,000,000 page views per month
500 AI sidekick processing
Customer request portal
Error console logs
Behavioral targeting
Segment identification
Alternative native screenshot technology
Feedback widget, browser extension
Micro surveys as pop-ups or embedded forms
Video feedback and annotated screenshots
Ratings with conditional questions
Logic surveys with conditional questions
Video feedback
30+ Templates
Flexible form builder
Collaborative workflows
Fast & personal support
Browser extensions
AI sidekick Channels
AI sidekick Data ingestion to insights extraction

Premium

€319.0/month

€239.25/month billed yearly

50 seats
10 spaces
200 changelog
3 role levels
50 live projects
50 active projects
unlimited feedback storage
50 live announcements
2,000,000 page views per month
500 AI sidekick processing
Custom branding
Mobile SDK
Multi-lingual translations
Roles & permissions
Alternative native screenshot technology
Feedback widget, browser extension
Micro surveys as pop-ups or embedded forms
Video feedback and annotated screenshots
Ratings with conditional questions
Logic surveys with conditional questions
Video feedback
30+ Templates
Flexible form builder
Collaborative workflows
Fast & personal support
Browser extensions
AI sidekick Channels
AI sidekick Data ingestion to insights extraction

Enterprise

Custom

unlimited seats
up to ∞ spaces
200+ changelog
3 role levels
up to ∞ live projects
unlimited feedback storage
unlimited feedback per month
up to ∞ live announcements
up to ∞ page views per month
Custom AI sidekick processing
Feedback widget, browser extension
Micro surveys as pop-ups or embedded forms
Video feedback and annotated screenshots
Ratings with conditional questions
Logic surveys with conditional questions
Alternative native screenshot technology
Customer request portal
Error console logs
Behavioral targeting
Segment identification
Custom branding
Mobile SDK
Multi-lingual translations
Roles & permissions
Video feedback
30+ Templates
Flexible form builder
Collaborative workflows
Fast & personal support
Browser extensions
AI sidekick Channels
AI sidekick Data ingestion to insights extraction

Trust & presence

Search presence Top 100k site

Domain Domain registered 2011

Gallery

Click any image to enlarge

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