Smart FAQs

Smart FAQs is a tool that adds a smart, searchable FAQ widget and an AI chatbot to your website. Instead of just matching keywords, it understands the intent behind a customer's question and pulls the most relevant answer directly from your pre-written FAQ database. This means visitors get a precise answer instantly, often without needing to scroll through a long list of results or open a support ticket. It’s designed to deflect repetitive questions before they ever reach your support team.

The tool stands out with its intent-based search, which interprets the meaning of questions rather than relying on exact phrasing. A built-in AI drafting assistant helps you quickly create new FAQ entries from a simple topic or a few bullet points. You can customize the widget's appearance to match your site's branding and use tags to show context-specific FAQs on different pages (like showing shipping info on a product page). Setup involves pasting a single code snippet into your site, whether it's on WordPress, Shopify, or another platform.

This tool is ideal for small to medium-sized businesses, e-commerce store owners, and customer support teams who want to reduce their ticket volume. Real-world use cases include providing immediate answers to common questions about shipping, returns, or product features, which improves the customer experience and frees up support agents to handle more complex issues. The analytics feature also helps identify content gaps by showing what customers are searching for but not finding.