Hiver
AI customer service platform for managing shared inboxes, automating workflows, and resolving complex support requests.
| What is it | AI customer service platform for managing shared inboxes, automating workflows, and resolving complex support requests. |
|---|---|
| Pricing | Freemium — from $25/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | Zapier |
| Best for | Managing high-volume customer inquiries across multiple channels, Collaborating on complex support tickets requiring multiple departments |
| Domain registered | 2015 |
Data updated Aug. 1, 2026
What does Hiver do?
Hiver is an AI-powered customer service platform designed specifically for complex, high-stakes support operations. It transforms Gmail into a collaborative helpdesk where teams can manage shared inboxes, handle multi-channel communications, and resolve intricate customer requests. The platform centralizes email, chat, Slack, and voice conversations into one interface while integrating data from CRM, ERP, and other business tools directly into support tickets.
What sets Hiver apart is its deeply integrated AI capabilities that go beyond simple deflection. The platform features AI Agents that can resolve requests end-to-end, an AI Autopilot for triage and routing, an AI Copilot that assists agents with reply suggestions, and AI QA that audits every response. Unlike many platforms that treat AI as an add-on, Hiver builds these capabilities directly into its core functionality, making them available across all plans.
The platform serves support, finance, and IT teams dealing with complex operational workflows. It's particularly valuable for organizations where customer requests require coordination across multiple departments or systems. Teams can create multi-step automations that sync updates across different tools while maintaining full visibility into resolution paths. Hiver helps teams respond faster, handle higher volumes, and work with greater confidence on high-stakes support issues.
Key features
What makes it stand outWho is Hiver for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFREE
- Email, Live Chat & Knowledge Base
- Shared Inboxes
- Collaboration
- Views
- Out of Office
- Slack integration
- Help center
- 24*7 email and live chat support
GROWTH
Everything in FREE, plus:
- AI Compose
- AI Summarizer
- Internal Knowledge Base
- Followers & Collision Alerts
- Custom Fields
- Linked Conversations
- Approvals
- Automatic Assignment
- Rule-based Automations
- Analytics for Conversations
- Basic integrations
PRO
Everything in GROWTH, plus:
- AI Agents
- AI Copilot
- Voice, WhatsApp & Portal
- SLA & Business hours
- CSAT Surveys
- Load-balanced assignment
- CSAT & SLA-based workflows
- CSAT & Sentiment Reports
- Reports on Users, Tags & SLA
- Custom Reports
- Premium integrations
- Onboarding assistance
ELITE
Everything in PRO, plus:
- AI Agents
- AI Copilot
- AI QA
- AI Insights
- Skill-based routing
- Custom Objects
- Individual to Shared Inbox rules
- Custom Roles
- HIPAA compliance
- OKTA SSO integration
- Additional success services
- Custom build hours
Trust & presence
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