PagerDuty
AI-powered incident management platform that detects, diagnoses, and automates fixes for tech operations teams
| What is it | AI-powered incident management platform that detects, diagnoses, and automates fixes for tech operations teams |
|---|---|
| Pricing | Freemium — from $25/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | Claude AI, IFTTT, Integrately, Make, n8n, Workato, Zapier |
| Best for | automating the response to system outages and performance issues, reducing alert fatigue for on-call engineers |
| Domain registered | 2009 |
Data updated Aug. 1, 2026
What does PagerDuty do?
PagerDuty is an operations platform that helps engineering teams manage and resolve technical incidents automatically. It connects to your entire tech stack through 750+ integrations, monitors systems for problems, and uses AI agents to detect issues, diagnose root causes, and orchestrate fixes without human intervention. The platform handles everything from initial alerting to post-incident reviews in a unified workflow.
The system stands out through its AI agents that learn from historical data. The SRE Agent acts as a virtual responder that can handle incidents independently, while supporting agents manage documentation, scheduling, and pattern detection. The platform uses machine learning to reduce alert noise by 91% and can automatically route issues to the right teams based on real-time context. It works directly within tools like Slack, Microsoft Teams, and various IDEs.
This tool benefits DevOps teams, site reliability engineers, and technical operations managers who need to maintain system reliability. Real-world use cases include automatically resolving cloud infrastructure failures, coordinating incident response across distributed teams, and conducting post-mortem analyses to prevent recurring issues. Companies like SAP, Cloudflare, and Twilio use it to reduce response times and minimize manual firefighting.
Key features
What makes it stand outWho is PagerDuty for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 5 users
- 1 on call schedules
- 1 escalation policies
- 100 phone sms notifications
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
Everything in Free, plus:
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time credits)
- Post-Incident Reviews
Business
Everything in Professional, plus:
- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time credits)
Enterprise
Everything in Business, plus:
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time credits)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
Trust & presence
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