Freshworks
AI-powered customer messaging platform with live chat, chatbots, and omnichannel support for businesses.
| What is it | AI-powered customer messaging platform with live chat, chatbots, and omnichannel support for businesses. |
|---|---|
| Pricing | Freemium — from $19/mo |
| Free tier | Yes |
| Platform | Web Application |
| API | Yes |
| Works with | Claude AI, n8n |
| Best for | providing 24/7 automated customer support, managing customer conversations across multiple messaging platforms |
| Domain registered | 1998 |
Data updated Aug. 1, 2026
What does Freshworks do?
Freshchat is a comprehensive customer messaging platform that helps businesses manage conversations across multiple channels including live chat, WhatsApp, email, and more. It combines AI-powered automation with human agent capabilities to provide seamless customer support experiences. The platform enables companies to deploy chatbots for instant responses while maintaining the flexibility for human agents to handle complex queries.
What sets Freshchat apart is its focus on omnichannel integration and ready-to-use AI agents. The platform comes with pre-built integrations for popular services like Shopify, Stripe, and PayPal, allowing businesses to automate common tasks like order updates and subscription changes without extensive setup. The unified workspace gives agents full context of customer interactions across all channels, eliminating the frustration of siloed conversations.
This tool is particularly valuable for customer support teams in e-commerce, SaaS, and other customer-facing industries that need to scale their support operations. It's ideal for businesses looking to reduce response times, maintain consistent service quality across channels, and leverage AI to handle routine inquiries while freeing up human agents for more complex customer needs.
Key features
What makes it stand outWho is Freshworks for?
Who benefits most from this toolPricing
Free tier available — start without a credit cardFree
- 10 agents
- Chat widget on website and mobile apps
- Team inbox
- Multilingual conversations
Growth
Everything in Free, plus:
- per agent agents
- Social media messengers (Facebook, Instagram)
- Text messaging, digital messengers and channels (SMS, WhatsApp, Line, Google Business Messages)
Pro
Everything in Growth, plus:
- per agent agents
- Custom dashboards
- Effective routing mechanisms
- Multiple SLA policies
Enterprise
Everything in Pro, plus:
- per agent agents
- Skills-based assignments
- Additional security features
Trust & presence
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