Text

Text is an AI customer service engine designed to turn support conversations into sales. Instead of just answering questions, it monitors customer behavior on your website in real time—like the pages they visit or products they compare—and proactively starts a chat to engage them. The goal is to guide potential buyers from browsing to purchase directly within the conversation, making your support team a direct revenue driver.

The tool works through a four-step process: Monitor, Engage, Convert, and Measure. Its AI reads customer intent to start relevant conversations, then recommends products, qualifies leads, and can even close sales autonomously. If a conversation gets too complex, it hands off to a human agent with full context. What sets Text apart is its focus on measurable profit; it integrates with platforms like Shopify, Salesforce, and Messenger, and provides clear metrics on revenue generated, average order value, and AI resolution rates.

This tool is a strong fit for e-commerce businesses and sales-driven support teams that want to monetize their customer interactions. Real-world use cases include online retailers looking to reduce cart abandonment, brands aiming to increase average order value through upsells, and companies that want their support agents to focus on complex issues while AI handles routine qualifying and closing. It turns a cost center into a profit center.