IMsupporting

IMsupporting is a live chat platform for websites that combines an AI chatbot with human agents. It sits on your site and answers visitor questions instantly. When a conversation gets too complex or requires a personal touch, the system can smoothly transfer the chat to a member of your team. This means visitors aren't left waiting, and your staff only get involved when they're truly needed.

The tool stands out with its visual workflow builder. You can design the entire chat journey on a drag-and-drop canvas, setting conditions for when the AI should respond, when to collect a visitor's details, and when to pass the chat to a specific department or person. It also includes RAG-based AI, which means you can upload your own documents and knowledge base so the bot gives accurate answers based on your specific information. Everything is hosted in the UK with a focus on GDPR compliance.

This is ideal for UK-based businesses, especially in sectors like hospitality, legal, finance, or public services, that need to provide 24/7 support without overloading their teams. It's useful for handling common customer service queries, qualifying sales leads, raising support tickets automatically, and managing contact during out-of-office hours.