Sagicc

Omnichannel customer service platform — unify WhatsApp, chat, voice, and email with AI automation.

sagicc.co

Verified API available

Quick facts
What is it	Omnichannel customer service platform — unify WhatsApp, chat, voice, and email with AI automation.
Pricing	Paid — from $150/mo
Free tier	No
Platform	Web Application
API	Yes
Best for	handling customer inquiries across multiple channels, automating repetitive support tasks
Domain registered	2015

Data updated Aug. 1, 2026

What does Sagicc do?

Sagicc is a customer experience platform that brings all your communication channels into one place. It integrates WhatsApp Business API, web chat, cloud telephony, email, Facebook, Instagram, and SMS into a single dashboard. This lets support teams manage conversations from every channel without switching between apps, keeping customer history and context readily available.

The platform uses AI to automate routine tasks through chatbots and voicebots, which can handle common inquiries and free up human agents for more complex issues. It includes a centralized knowledge base for consistent information, customizable workflows for different processes, and a ticketing system with service level agreement (SLA) tracking. Real-time analytics provide immediate insights into performance metrics, helping teams identify bottlenecks and improve efficiency.

Sagicc is particularly valuable for customer service teams in industries like retail, healthcare, transportation, and education. It helps businesses reduce response times, increase productivity without adding staff, and maintain consistent service quality across all customer touchpoints. The platform serves companies throughout Latin America, helping them transform customer service from a cost center into a competitive advantage.

Messaging Platform Non-AI Communication — Other

#ai automation#contact center#customer support#omnichannel#whatsapp api

Key features

What makes it stand out

Centralizes all customer conversations from WhatsApp, email, chat, voice, and social media into one interface

AI-powered chatbots and voicebots automate repetitive tasks and handle common inquiries

Real-time analytics and dashboards provide insights into key performance metrics and bottlenecks

Integrated ticketing system with SLA tracking ensures service level compliance and prioritization

Pre-built integrations connect with popular CRM and ERP systems for seamless data flow

Who is Sagicc for?

Who benefits most from this tool

handling customer inquiries across multiple channels

automating repetitive support tasks

monitoring team performance with real-time analytics

Pricing

Essential

$150.0/month

100GB storage
20 user limit
3 included licenses
Up to 5 process automation
3 licenses
Unlimited text channels (Email, SMS, WhatsApp, etc.)
BotBuilder
100GB Storage
Additional Storage available at $0.3 per GB
Up to 20 Users
Additional User Licenses: $50
Cases Management Module
Customers Module
User Control Module
Channel Management
Campaign Configuration
User Monitoring
Chat Queue Monitoring
Company Profile
Billing Module
Permissions Management
Knowledge Base
User Dashboard
Campaign Dashboard
Reporting (Basic)

Standard

$300.0/month

100GB storage
50 user limit
5 included licenses
5 licenses
Unlimited text channels (Email, SMS, WhatsApp, etc.)
IP Telephony
BotBuilder+GenAI
OmniWidgets
Bulk messaging
100GB Storage
Additional Storage available at $0.3 per GB
Up to 50 Users
Additional User Licenses: $60
Unlimited Process and Channel Automation
BotBuilder + GenAI (Text)
BotBuilder + GenAI (Voice)
Mass Messaging
Segmentation
Dialers
Surveys
PBX
OmniWidgets
SLA Rules
Call Queue Monitoring

Professional

$800.0/month

100GB storage
Unlimited user limit
10 included licenses
10 licenses
Unlimited text channels (Email, SMS, WhatsApp, etc.)
IP Telephony
BotBuilder+GenAI
Bulk messaging
OmniWidgets
AI tool integrations
Sagicc API for integrations
Sagicc App (Android & iOS)
100GB Storage
Additional Storage available at $0.3 per GB
Unlimited Users
Additional User Licenses: $80
AI Integrations
Workspaces

Trust & presence

Domain Domain registered 2015

Gallery

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