Howazit
Collect real-time customer feedback via chatbot, analyze sentiment, and drive specific actions for service recovery or reviews.
| What is it | Collect real-time customer feedback via chatbot, analyze sentiment, and drive specific actions for service recovery or reviews. |
|---|---|
| Pricing | Unknown |
| Platform | Web Application |
| Best for | Collecting post-purchase feedback to measure satisfaction, Redirecting happy customers to leave positive online reviews |
| Domain registered | 2012 |
Data updated Aug. 1, 2026
What does Howazit do?
Howazit is a customer feedback collection platform that uses a proprietary chatbot methodology to engage customers immediately after an interaction. The chatbot conducts short, targeted conversations to gauge satisfaction levels. It then categorizes responses in real-time, identifying happy customers who can be directed to leave reviews or share on social media, and unhappy customers who trigger immediate service recovery protocols.
The system balances user experience with data collection needs through its conversational bot technology. It provides a straightforward back-office dashboard with reports, funnels, graphs, and customer data tracking. The platform focuses on turning feedback into actionable outcomes rather than just collecting data points.
Howazit serves businesses ranging from SMBs to large enterprises across various industries like retail, food service, and electronics. Teams use it to reduce complaint calls by up to 50%, increase returning customers by 53%, and improve coupon redemption rates by 18%. It's particularly valuable for customer experience directors and marketing teams who need to quickly address customer concerns and leverage positive feedback.
Key features
What makes it stand outWho is Howazit for?
Who benefits most from this toolTrust & presence
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