Mosaic AI

Mosaic AI is a customer support platform built for B2B teams that handle complex products and high-value accounts. It connects directly to your existing tech stack—ticketing systems, CRMs, Slack, knowledge bases—and uses AI to automate repetitive work, draft replies, and surface insights. The platform is designed to reduce cost to serve while improving the customer experience, and it can go live in under a week with no data migration.

Mosaic AI works through several integrated products. Assist acts as an AI copilot inside support tools, generating real-time, context-aware responses with citations. Self Service powers a smart help desk that can automatically resolve up to 30% of incoming tickets. Intelligence continuously analyzes customer interactions to detect sentiment shifts, churn risks, and product feedback. Knowledge automates the creation and updating of knowledge articles by clustering cases and spotting gaps. The Agent Builder lets support leaders design no-code AI workflows to handle repetitive tasks like ticket routing, status updates, and escalations. All these features are built on a Customer Context Model that understands each customer's products, configuration, and history.

The platform is best suited for B2B support teams, customer success managers, and support leaders at companies with multiple products and complex support environments. It's already used by teams at Unity, Rapid7, HiBob, and Clarivate. Common use cases include deflecting tickets before they reach a human agent, automating post-resolution follow-ups, and turning every resolved case into structured knowledge. Mosaic AI is meant for teams that need more than a basic chatbot—they need an AI platform that understands their specific business context and integrates deeply with their existing workflows.