Desk365

Это AI-хелдеск, который объединяет в одном месте тикеты из Microsoft Teams, почты и веб-порталов. Удобный способ собрать всю поддержку в одну систему и навести в ней порядок.

Перейти на сайт

desk365.io

Проверено Есть API ~2.9k визитов в месяц

Кратко о главном
Что это	Это AI-хелдеск, который объединяет в одном месте тикеты из Microsoft Teams, почты и веб-порталов. Удобный способ собрать всю поддержку в одну систему и навести в ней порядок.
Цены	Paid — от $12/mo
Бесплатный тариф	Нет
Платформа	Web Application
API	Да
Хорошо подходит для	handling customer support tickets, automating repetitive support queries
Домен зарегистрирован	2020

Данные обновлены 1 августа 2026 г.

Что делает Desk365?

Desk365 is an AI-powered helpdesk platform designed to streamline customer support operations. It centralizes ticket management across multiple channels including Microsoft Teams, email, web portals, and embedded widgets. The system automatically converts customer inquiries into trackable tickets and provides tools for agents to manage them efficiently.

The platform includes two main AI components: an AI Agent that autonomously handles simple, repetitive customer queries, and an AI Copilot that assists human agents with tasks like summarizing lengthy tickets, drafting responses, and generating knowledge base articles from resolved cases. This reduces manual workload while maintaining a human touch for complex issues. The software integrates seamlessly with existing Microsoft Teams environments, allowing teams to work without switching between applications.

Desk365 is particularly valuable for support teams looking to scale their operations without proportionally increasing staff. It helps businesses maintain consistent service quality across channels while giving agents more time to focus on complex problem-solving. The platform serves companies ranging from small businesses to enterprises with 7,000+ users, offering both automation and human oversight where needed.

CRM Обслуживание клиентов

#ai agent#customer support#helpdesk#knowledge base#microsoft teams#ticketing system#workflow automation

Ключевые возможности

Что выделяет инструмент

AI Agent handles simple customer queries to deflect Level 1 tickets

AI Copilot helps agents summarize tickets and draft responses

Omnichannel ticketing from Teams, email, web portal, and widget

Knowledge Base article generation from ticket details

Workflow automation for ticket routing and prioritization

Для кого Desk365?

Кому подходит этот инструмент

handling customer support tickets

automating repetitive support queries

managing omni-channel customer communications

Цены

STANDARD

$12,0/месяц

$12,0/месяц с оплатой раз в год

Omni-channel Ticketing
Email
Microsoft Teams
Support Portal
Web Form, Web Widget
Workflow Automation
SLA Reminders & Escalations
Canned Responses
Custom Ticket Fields & Status
Custom Ticket Forms
Custom Domain
Custom Roles
Custom Email Templates
Custom Helpdesk Language
WYSIWYG Editor
Self-service Portal
Productivity Reports
Ticket Trend Reports
Agent Performance Reports
Custom Reports
MFA & Custom Password Policies

PLUS

$22,0/месяц

$22,0/месяц с оплатой раз в год

Все в STANDARD, плюс:

Everything in Standard
AI-Powered Agent Assist
AI-Powered Knowledge Base
AI-Powered Ticket Summarization
AI-Powered Sentiment Analysis
AI-Powered Auto Categorization
AI-Powered Auto Tagging
AI-Powered Auto Routing
AI-Powered Response Suggestions
AI-Powered Article Suggestions
AI-Powered SLA Predictions
AI-Powered Customer Satisfaction Predictions
AI-Powered Agent Coaching
AI-Powered Ticket Trend Analysis
AI-Powered Customer Effort Score Analysis
AI-Powered Customer Churn Prediction
AI-Powered Customer Lifetime Value Prediction
AI-Powered Customer Segmentation
AI-Powered Customer Sentiment Analysis
AI-Powered Customer Feedback Analysis
AI-Powered Customer Satisfaction Analysis
AI-Powered Customer Effort Score Analysis
AI-Powered Customer Churn Prediction
AI-Powered Customer Lifetime Value Prediction
AI-Powered Customer Segmentation
AI-Powered Customer Sentiment Analysis
AI-Powered Customer Feedback Analysis
AI-Powered Customer Satisfaction Analysis

ENTERPRISE

Индивидуальный

Все в PLUS, плюс:

Everything in Plus
Dedicated Customer Success Manager
Custom Integrations
Custom SLAs
Custom Reporting
Custom Security
Custom Compliance
Custom Training
Custom Onboarding
Custom Support
Custom API
Custom SSO
Custom Branding
Custom Domain
Custom Language
Custom Roles
Custom Ticket Fields
Custom Ticket Forms
Custom Email Templates
Custom Workflows
Custom Automation
Custom Knowledge Base
Custom Portal
Custom Widget
Custom Reports
Custom Analytics
Custom Dashboards
Custom Alerts
Custom Notifications
Custom Permissions
Custom Access
Custom Data
Custom Backup
Custom Recovery
Custom Migration
Custom Deployment
Custom Scaling
Custom Performance
Custom Uptime
Custom Support
Custom Training
Custom Onboarding
Custom Integration
Custom API
Custom SSO
Custom Branding
Custom Domain
Custom Language
Custom Roles
Custom Ticket Fields
Custom Ticket Forms
Custom Email Templates
Custom Workflows
Custom Automation
Custom Knowledge Base
Custom Portal
Custom Widget
Custom Reports
Custom Analytics
Custom Dashboards
Custom Alerts
Custom Notifications
Custom Permissions
Custom Access
Custom Data
Custom Backup
Custom Recovery
Custom Migration
Custom Deployment
Custom Scaling
Custom Performance
Custom Uptime

Доверие и присутствие

Домен Домен зарегистрирован в 2020

Галерея

Нажмите на изображение, чтобы увеличить

Альтернативы в категории Обслуживание клиентов

ProProfs Help Desk Обслуживание клиентов

Умные тикеты, общий почтовый ящик и автоматизация — всё, что нужно растущим командам, чтобы не утонуть в рутине.

Zendesk Service Suite Обслуживание клиентов

Это AI-платформа для клиентского сервиса, которая собирает все обращения из почты, чатов, соцсетей и звонков в одном рабочем пространстве агента. Больше не нужно прыгать между вкладками — всё общение с клиентом теперь в одном окне.

zapier · n8n Топ‑1k сайт