SupportGenie

SupportGenie is a customer support platform built around augmented reality and AI. Instead of relying on phone calls or long email chains, it lets support agents guide customers through fixes using live video, AR annotations, and self-guided tutorials. The platform covers everything from remote assistance and visual diagnosis to object detection and ticket management, all in one place.

SupportGenie works by integrating several tools into a single interface. Agents can see what the customer sees through their smartphone camera, then draw or drop AR markers directly onto the video feed to point out exactly what to do. For common problems, companies can create AR manuals that overlay step-by-step instructions onto real-world equipment. The platform also includes an object detection feature that uses computer vision to identify parts or components automatically. Everything flows into a built-in ticketing system, so no customer interaction slips through the cracks.

This tool is best suited for companies that sell physical products — routers, appliances, machinery — anything that might need assembly, maintenance, or troubleshooting. Support teams can cut down on expensive field service visits by resolving issues remotely. Field technicians themselves can also use SupportGenie to get guidance from senior engineers. The SDK and integrations mean it can slot into existing workflows without rebuilding everything from scratch.